No way to start a relationship!
I'm a new paying customer, new to Zone Alarm and happy as **** to be running away from Norton.
The single greatest and most profound disappointment thus far with Zone Alarm is SmartDefender. Its complete lack of any useful information in 32 of 32 "triggered" events does little to impress or insure the new to ZA customer. SmartDefense, by name, is the highest profile most damning statement of incompleteness within ZA.
Its gross failure speaks volumes to an old software manager:
1. Never....NEVER....release a new asset that clearly points to a lack of functional usefulness within your own product JUST when it is required.
2. When the user sees that the most rudimentary issues result in "I haven't got a clue?!" statements right when the user needs it most, well the result is a complete lack of confidence in anything else that is going on behind the scenes.
3. Always, provide for "was that helpful" for ALL new asset releases. Otherwise, how will you truly know its time to gather your SMartDefense team into a room, close the door and ask "what the **** is going on?!" Yes, ZA, its that time....
4. Know when your product is failing and be ready to act accordingly. SmartDefense is the kind of name that requires SMART DEFENSE. A lack of ANY information flow is anything OTHER than that.
Strip it out....strip it out NOW! Hand it back to the team that thought it was important and spend extra time explaining that THEY own this one. It may be the only smart defense left on this asset.