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Thread: Can't completely uninstall ZoneAlarm

  1. #1
    hacklt Guest

    Default Can't completely uninstall ZoneAlarm

    I ran into the same problem as others this week that my Explorer did not work (V6 I believe, I'm on Windows XP) and I got the following message:


    Validation failed for C:\Windows\system32\VSINIT.dll. You probably are missing a necessary root certificate,"

    I then came across this thread:

    http://forums.zonelabs.com/zonelabs/...ssage.id=87475

    and followed the instructions to manually uninstall Zonelab (my free version of ZoneAlarm). I did have to manually delete the entries for ZoneAlarm in the START menu (for some reason this didn't delete when I manually followed the instructions in the above thread). And I did run into the problem (step 18)
    that I couldn't delete the "Internet Logs" folder on first try as it says that some files are currently in use. However, I managed to delete it after doing a restart.

    Then I scanned the PC and downloaded the free ZoneAlarm update from:

    http://download.zonelabs.com/bin/fre...seHistory.html

    This was only a 256kb file. When asked I said to download and install the software. I did this twice because after the download I followed the installation wizard but only got to the stage where 11% were installed. Then I get the following message:

    "You have ZoneAlarm Pro 6.1.737.000 currently installed on your computer which cannot be upgraded. Please uninstall ZoneAlarm Pro and restart the ZoneAlarm Pro installation"

    Then I decided to only download the file and install later. I did this and got the same error message. When I then immediately tried to install again I was told that another install was currently running and I couldn't do another install request. I then waited a couple of minutes and launched the install again. This time I was prompted to restart the computer after I reached the 11% installation stage. I repeated this twice but all I'm getting is the same message:

    "You have ZoneAlarm Pro 6.1.737.000 currently installed on your computer which cannot be upgraded. Please uninstall ZoneAlarm Pro and restart the ZoneAlarm Pro installation"

    Then followed by the prompt to do
    a restart. It's like I'm caught in a never ending cycle. I never had version 6.1XXX of ZoneAlarm. I only had version 6.0XXX from July 2005 before all the problems started. I have since upgraded to Explorer V 8 as I was pompted to do so by the Windows updates I installed.

    I do not have the CD for the original version of ZoneAlarm I installed in 2005. I think this came free with a computer magazine. But after following the uninstallation precedure in the above thread I thought that my PC didnt' have any ZoneAlarm installed anymore. So, why can I not simply download and install the new version of free ZoneAlarm?

    Can anyone help, please?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Can't completely uninstall ZoneAlarm



    Problem:

    This issue is related to ZoneAlarm version 6.5 and below ONLY.

    As of 7/15/09 if your running any ZoneAlarm product version 6.5 or Below.

    You may receive the following error message:

    Validation failed for C:\Windows\system32\VSINIT.dll. You probably are missing a necessary root certificate,

    Thiscouldbe followed by the same message but for vsdata.dll.



    Solution:

    ZoneAlarm 6.5 or below can no longer function.

    Un-install your version of ZoneAlarm and if you have a valid genuine ZoneAlarm license key in good standing you will need to upgrade and download version 8.0.400.020

    Note: Windows ME, 98, 98se and Windows 2000are not supported in ZoneAlarm version 8.0


    For download links Click Here.

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    tptagth Guest

    Default Re: Can't completely uninstall ZoneAlarm

    Hi,

    You wrote, "Un-install your version of ZoneAlarm and if you have a valid genuine ZoneAlarm license key in good standing you will need to upgrade and download version 8.0.400.020":

    - I purchased a license for ZA around 2005. Currently I have ZoneAlarm ver 6 installed. So it has a "valid genuine ZoneAlarm license key" for Version 6.
    - But, is my license key expired which would mean my ZoneAlarm license is not "in good standing"?
    - Do I have to purchase a new license and upgrade to the newest version?
    - Or, can I install the latest version of ZoneAlarm and then manually enter my existing License key from Version 6?

    Thank you.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Can't completely uninstall ZoneAlarm

    <BLOCKQUOTE><HR>tptagth wrote:
    Hi,

    You wrote, "Un-install your version of ZoneAlarm and if you have a valid genuine ZoneAlarm license key in good standing you will need to upgrade and download version 8.0.400.020":

    - I purchased a license for ZA around 2005. Currently I have ZoneAlarm ver 6 installed. So it has a "valid genuine ZoneAlarm license key" for Version 6.
    - But, is my license key expired which would mean my ZoneAlarm license is not "in good standing"?
    - Do I have to purchase a new license and upgrade to the newest version?
    - Or, can I install the latest version of ZoneAlarm and then manually enter my existing License key from Version 6?

    Thank you.
    <HR></BLOCKQUOTE>It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    Sorry; the Simple Answer is Your Old Version 6.x License and Software has Expired..The software will cease to function due to expired Root Certificate.. and Expired Key..Also, the Registration and License Key format was Changed with Version 7.x so Version 6.x Keys will not work with Version 7 or Ver. 8.xHere is a CheckPoint Official Link on Support for Any Version of ZoneAlarm Released Before ZA Ver. 7.0http://server.iad.liveperson.net/hc/...mp;action=view"=====================================I would recommend that you Contact CheckPoint Customer service Free of charge using the LIVE Text Chat Mode and Ask them for a New license Key..Live text Chat mode : http://www.zonealarm.com/security/en...ce-support.htm &lt;++ Click Hereor The simplest procedure is to Update to 8.0.400.020:1.Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right, Livewire, BitTorrent) and save it to your Hard drive.(MultiPlatform,installer will install on Both WinXP and Vista)ZAFree http://download.zonelabs.com/bin/fre...seHistory.htmlZAP http://download.zonealarm.com/bin/fr...seHistory.htmlZAAV http://download.zonealarm.com/bin/fr...seHistory.htmlZASS http://download.zonealarm.com/bin/fr...seHistory.htmlZAXShttp://download.zonelabs.com/bin/fre...seHistory.html2. Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4.) Now use the new ZoneAlarm Removal Tool: Click here &gt; http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)5.) Now Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..NOTICE:Please note that ZASS and ZAXSdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAXS issues removethe other Security programsand install them back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threat Fire, any otherAnti-virus, Anti-spyware, Registry Guard or locking tools, etc...
    ---------------------------------------

    ----------------------------------------------------------------
    ZoneAlarm Extreme Security version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989101213
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6275
    AntiSpam version:6.0.0.1429
    ZoneAlarm ForceField 1.3.153.0
    ZoneAlarm ForceField Anti-Phishing Database 1.2.95.0
    -----------------------------------------------------------------
    2nd Computer WinXP SP3 32-Bit
    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989101213
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6275
    AntiSpam version:6.0.0.1429
    ----------------------------------------------------------------------

    Message Edited by GeorgeV on 07-20-2009 12:06 PM
    Last edited by GeorgeV; August 25th, 2010 at 03:43 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    hacklt Guest

    Default Re: Can't completely uninstall ZoneAlarm

    Hi George,
    So, what you're saying is that even though I followed your instructions to manually remove Zone Alarm from my PC I might still need to run this file:
    http://download.zonealarm.com/bin/fr...cpes_clean.exe
    to completely remove it, right?
    So, once I've done this there should be no reason for me to have a license key as I'm just using and downloading the free version of the software from your website, right?
    I hope this works but my concern is that the message I received said that I had a previous version of Zone Alarm on my PC which is not the version I actually had. I hope there isn't something else goign on. Will try this tonight.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Can't completely uninstall ZoneAlarm


    <BLOCKQUOTE><HR>hacklt wrote:
    Hi George,So, what you're saying is that even though I followed your instructions to manually remove Zone Alarm from my PC I might still need to run this file:http://download.zonealarm.com/bin/fr...cpes_clean.exeto completely remove it, right?So, once I've done this there should be no reason for me to have a license key as I'm just using and downloading the free version of the software from your website, right?I hope this works but my concern is that the message I received said that I had a previous version of Zone Alarm on my PC which is not the version I actually had. I hope there isn't something else goign on. Will try this tonight.
    <HR></BLOCKQUOTE>Before Uninstalling the Old ZoneAlarm..Do this first..1.) Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab) Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory
    2.) you don't need a Key for the New Zonalarm Free Ver. 8.0 (However, Be aware that part of the Install process will ask you if you want to Try a 15 day Trial of ZoneAlarm Pro)If all you want is just the Free Firewall, then pay close attention when installing and Do not Agree to the 15 day Trial part.otherwise after the 15 days you will be asked to Buy a License for ZAPro..Good luck..Good luck..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    hacklt Guest

    Default Re: Can't completely uninstall ZoneAlarm

    I wish I would have known BEFORE manually uninstalling ZA that I had to change those settings. I don't think you mentioned this in the instructions I followed in this thread:
    http://forums.zonelabs.com/zonelabs/...ssage.id=87475
    Anyway, I ran the cleanup file.
    Not sure whether it worked because all I could hear was a sound and that was it when I ran the file. But in any case, I then tried to install the new ZA software and get the same message as soon as I hit the 11% installation stage....something about having a previous ZA software installed that cannot be upgraded.
    I must say that I am getting increasingly frustrated. If you do decide to discontinue an old version of ZA I would think that you should at least inform your customers about this IN ADVANCE rather than just creating all this choas over night. I haven't been able to use the internet on my PC since last week and I urgently need to fix this ZA problem.
    So, is there a way I can MANUALLY delete whatever is left of my old ZA version in order to re-install the new version. I can't get past the 11% stage...

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Can't completely uninstall ZoneAlarm

    <BLOCKQUOTE><HR>hacklt wrote:
    So, is there a way I can MANUALLY delete whatever is left of my old ZA version in order to re-install the new version. I can't get past the 11% stage...
    <HR></BLOCKQUOTE>

    Here is the CheckPoint Knowledgebase Removal method..http://server.iad.liveperson.net/hc/...mp;action=view

    This applies to

    All ZoneAlarm products
    Windows 2000/XP

    Summary

    I need to completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system

    Solution

    If possible, first try to uninstall ZoneAlarm normally from your Start
    Programs ZoneAlarm menu. If this fails, or you want to ensure that all
    ZoneAlarm files were removed from the system properly, continue with the
    steps below.

    Please make sure that you have the latest version downloaded first:

    http://www.zonealarm.com/trial


    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - **bleep**.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below (Windows XP only).

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -&gt; Run -&gt; and type regedit. Click on Help -&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -&gt; Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again





    --------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989289905
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6295
    AntiSpam version:6.0.0.1429
    -----------------------------------------------------------------
    Last edited by GeorgeV; August 26th, 2010 at 05:28 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    Watchengineer Guest

    Smile Re: Can't completely uninstall ZoneAlarm

    Quote Originally Posted by GeorgeV View Post
    <BLOCKQUOTE><HR>hacklt wrote:
    Hi George,So, what you're saying is that even though I followed your instructions to manually remove Zone Alarm from my PC I might still need to run this file:http://download.zonealarm.com/bin/fr...cpes_clean.exeto completely remove it, right?So, once I've done this there should be no reason for me to have a license key as I'm just using and downloading the free version of the software from your website, right?I hope this works but my concern is that the message I received said that I had a previous version of Zone Alarm on my PC which is not the version I actually had. I hope there isn't something else goign on. Will try this tonight.
    <HR></BLOCKQUOTE>Before Uninstalling the Old ZoneAlarm..Do this first..1.) Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab) Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory
    2.) you don't need a Key for the New Zonalarm Free Ver. 8.0 (However, Be aware that part of the Install process will ask you if you want to Try a 15 day Trial of ZoneAlarm Pro)If all you want is just the Free Firewall, then pay close attention when installing and Do not Agree to the 15 day Trial part.otherwise after the 15 days you will be asked to Buy a License for ZAPro..Good luck..Good luck..
    Hello George ... I downloaded the above mentioned file "cpe_clean.exe" and it worked excellant ! Thank You !!!

  10. #10
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Can't completely uninstall ZoneAlarm

    Quote Originally Posted by Watchengineer View Post
    Hello George ... I downloaded the above mentioned file "cpe_clean.exe" and it worked excellant ! Thank You !!!
    Your Welcome!

    Thank you for your feedback..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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