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Thread: Can't Turn On Browser Security

  1. #1
    mdberger Guest

    Default Can't Turn On Browser Security

    On one of my three WinXP boxes, if I try to turn on Browser
    Security On, the click is ignored. My other two boxes to not
    have this problem. BTW, I just updated ZoneAlarm.
    Thanks for your advice.
    Mike.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: Can't Turn On Browser Security

    Quote Originally Posted by mdberger View Post
    On one of my three WinXP boxes, if I try to turn on Browser
    Security On, the click is ignored. My other two boxes to not
    have this problem. BTW, I just updated ZoneAlarm.
    Thanks for your advice.
    Mike.
    Try this

    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make

    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Did you updated any software in your computer or installed new software recently?

    The new update or the new software may conflict with ZA and cause this issue.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    mdberger Guest

    Default Re: Can't Turn On Browser Security

    The only new software on the computer are updates of WinXP and Firefox. I add another problem that may be related: I often get repeated Smart Defense Advisor popups on items I have previously approved, with "Remember" checked.
    I tried the recommended reset. It appeared to work, but then it
    persistently turns off Browser Security. On the last try, it let
    me turn it on and immediately turned it off.
    Thanks again,
    Mike.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: Can't Turn On Browser Security

    Thank you for you Feedback..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    can you post possibly a little more information about the computer configuration and what the steps you take to reproduce the problem?

    What ZA Type and version
    PC CPU speed
    PC memory size
    Windows OS version including Service packs update
    is this a Laptop or Desktop and brand
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    mdberger Guest

    Default Re: Can't Turn On Browser Security

    Desktop: 1150 MHZ, 1024 MB
    ZA: 19.3.014.000
    TV: same
    Driver: 9.1.522.000
    Browser Security: 1.5.152.10
    MS Win 5.1

    Thanks,
    Mike.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: Can't Turn On Browser Security

    OK,
    I'm Sorry I was not Clear in what type of Information We needed about what Type of Zone Alarm you are useing? there are 5 types

    and What Type and Upgrade on Windows you have?

    *** NOTICE:

    Whenever posting here- or Contacting ZA Tech Support, it is always advisable to list your:Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit),

    List your ZoneAlarm product Type (Free,Pro,AV, Suite,Extreme) and also the ZA version number (7.0,8.0,9.0,9.1,9.2,9.3),

    List the Brand of Computer and CPU, also is it a DeskTop or Laptop computer.

    Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    mdberger Guest

    Default Re: Can't Turn On Browser Security

    I am using "Zone Alarm Pro", and I thought that the numbers previously provided provided the update. If not, where can I see the information you require?
    Thanks,
    Mike.

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: Can't Turn On Browser Security

    Quote Originally Posted by mdberger View Post
    I am using "Zone Alarm Pro", and I thought that the numbers previously provided provided the update. If not, where can I see the information you require?
    Thanks,
    Mike.

    OK you have ZA Pro 9.3.014 ? Thanks..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    Since We now know that your using a Paid version of Zone Alarm..

    You may Contact the Official Tech Support Live Chat mode..

    But You will need to provide them with all the other Information that I requested in my Previous Post..

    Click on the Support link in my Signature..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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