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Thread: [Solved] Update runnng often ==> Upgrade to latest Zone Alarm version

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  1. #1
    slate Guest

    Exclamation [Solved] Update runnng often ==> Upgrade to latest Zone Alarm version

    Zone Alarm Extreme Security 9.3.014.000
    True Vector 9.3.014.000
    Driver Version 9.1.522.000
    anti virus/anti spam 8.0.2.48 Dat file 1025201696
    anti spam 6.0.0.2383
    Browser Security ver 1.5.152.10

    System is Windows XP Professional
    Version 5.1.2600 Service Pack 3 Build 2600

    A few minutes after I turn the computor on, the ZAES Update notification comes on and stays on for 5-10 minutes. This is happening daily and if the computer is on for a few hours, update runs again for another 5-10 minutes. While update is running, the computer runs VERY slow. Sometimes, I click on the ZAES Update Now button and it runs for a short while and goes off indicating that ZAES is up to date.

    I have already re-set ZAES and the problem continues.

    Suggestions are appreciated

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Update runnng often

    Well this is normal. By default the client will check for an update every 3 hours.

    If this is too often for you then change the Av update interval.

    Forum Moderator
    Click here for ZA Support
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  3. #3
    slate Guest

    Default Re: Update runnng often

    The interval period is OK. It's the length of time that update is running when it checks. Are there really 5-10 mins of update to download each time I start the computer and then a few times a day when the computer is on all day? This can't be normal and wasn't until a few weeks ago; about the time I re-newed my annual subscription.

  4. #4
    stealthsub Guest

    Default Re: Update runnng often

    I have exactly the same comment about the length of time it takes for ZA to update. It really does seem to run a long time.
    Seems like every time I look (like when my PC is running slowly) -- update is running (however, I did reduce the frequency)

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Update runnng often

    "Computers are Expensive pieces of equipment. For the same reasons that you lock your home and car (to keep others out), you need to have some type of Firewall & Antivirus protection on your computer.

    There is an Arms race out there between Malware producers and Antivirus software producers.
    and the War Escalates Hourly.


    Depending on the frequency you have chosen.. The longer the frequency the bigger the download and longer it will take to update..

    AV/AS frequency set at 30 minutes is the Safest and Fastest, as AV Updates MAY be updated 6 to 16 times per day..
    Last edited by GeorgeV; August 28th, 2010 at 04:20 PM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    stealthsub Guest

    Default Re: Update runnng often

    excellent point on the ongoing, escalating war. I had the wrong thinking about update frequency. Original was 1 hr -- now changed to your recommended 30 min.

    Thanks much !

  7. #7
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Update runnng often

    Anyone with problems when Av updates happen you cant do much else on your PC and running XP.

    ZoneAlarm has absolutely no control how this works.

    This is a function of Kaspersky and how there AV updates work.

    ZoneAlarm cant fix this at all.

    In the next major release of ZA (sorry not ETA or release date and please don't ask. We don't ever give out this info ever) we will be upgrading to a new SDK from Kaspersky which will have improvements on how they do AV updates.

    There is no guarantee all the issues will go away or get better.

    We seem to see the majority of the complaints with XP and Vista.


    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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