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Thread: Release 9.3.014.000 fixes a bug causing Windows crashes

  1. #1
    kripkee Guest

    Default Release 9.3.014.000 fixes a bug causing Windows crashes

    On August 16 I upgraded Zone Alarm Internet Security Suite to version 9.3.014.000 with driver version 9.1.522.000. This put an end to a series of Windows 7 (64-bit) crashes that my wife and I had been experiencing ever since we started using our new PCs. Both of our PCs are HP TouchSmart machines running 64-bit Windows 7 with 6 GB of RAM. We had previously been using version 9.1.507.000.

    On my PC, Windows was crashing on average once every two days with BugcheckCode 159 while the PC was in a sleep state. My wife's PC experienced similar crashes on average once every three days. As far as I could tell, the crashes occurred at random times as if they were a statistical Poisson process. On these assumptions, if I had not fixed the problem that was causing these crashes, the likelihood of getting a run of 14 consecutive days without a crash would have been less than 0.1%. Although I did previously have a run of 10 days without a crash (over a period of 200 days), it appears very unlikely that my recent crash-free experience on two separate machines is due to chance alone. I am quite confident that the problem has been fixed.

    From what I have learned from internet chat sites concerned with these crashes, it appears that Windows 7 crashes with BugcheckCode 159 are likely to be caused by some driver that does not adhere properly to the Windows ACPI power management protocol. It appears likely that version 9.3.014.000 of Zone Alarm fixed a problem with a Zone Alarm driver that was causing these crashes.

  2. #2
    Join Date
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    Default Re: Release 9.3.014.000 fixes a bug causing Windows crashes

    Hello,
    there were several bugs in MS windows code that microsoft will fix in the upcoming SP1 release. ZA embedded already those fixes in 9.3 and this is why you are not getting BSOD anymore.

    Please note that we are all users here, if you have further issues with ZA please contact directly the ZA technical support at the link in my signature, be sure to give details of the issue and how to replicate it.

    Since the issue seems resolved I am closing this thread. Please do not hesitate to PM if you need to add any other useful information to the thread.

    Thanks,
    Fax

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