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Thread: [SOLVED] Win 7 / 64 - BSOD - ZA Extreme 9.3

  1. #1
    woomera Guest

    Default [SOLVED] Win 7 / 64 - BSOD - ZA Extreme 9.3

    I'm having BlueScreen issues ( Win 7 / 64 ) and I'd like to completely remove ZAES and see if that solves the issue. I don't mind doing a manual removal if necessary , I just want to make sure it's all cleaned up.

    I've read the removal instructions including the cleanup utility so I'll probably

    Unload ZA from startup

    Reboot

    Run the uninstaller

    Reboot and run the cleanup utility ? Would that be the best method ?

    Can I safely backup my settings for a future re install using the Backup function in Preferences ?

    TIA

  2. #2
    Join Date
    Nov 2004
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    Default Re: ZAES 9. 3 Removal

    Hi!

    yes, do that then if you want to be sure to run cleanly:

    1. Manually check for left overs ((they may be placed in different location in w7 64bit - i.e. x86 folder):

    Folders:
    C:\Windows\system32\zonelabs\
    C:\Windows\Internet Logs\
    C:\Program Files\CheckPoint\
    C:\Program Files\Zone Labs\

    and files:

    C:\Windows\system32\vsutil.dll.
    C:\Windows\system32\vsdata.dll
    C:\Windows\system32\vsmonapi.dll
    C:\Windows\system32\vsinit.dll
    C:\Windows\system32\vspubapi.dll
    C:\Windows\system32\vsxml.dll
    C:\Windows\system32\vswmi.dll
    C:\Windows\system32\zlcommdb.dll
    C:\Windows\system32\zlcomm.dll
    C:\Windows\system32\vsdatant.sys
    C:\Windows\system32\Drivers\vsdatant.sys
    C:\Windows\system32\vsdata95.vxd
    C:\Windows\system32\zpeng24.dll
    C:\Windows\system32\zpeng25.dll

    2. Run ccleaner to remove registry left overs and temp files

    3. Remove any other security tool installed. ZAES does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security Essential, AVIRA and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should. Double check you have really removed all other security tools by running this utility http://www.appremover.com/

    4. Fix bugs in windows 7 firewall API by installing the MS rollup hotfix:
    http://support.microsoft.com/kb/981889

    5. Install ZAES with default settings do not load your previous backup. They may be corrupted or incorrect.

    6. To exclude conflicts with third party software boot the system only with MS applications/drivers.

    You could try to install ZA by booting without any third party software as indicated below.

    1.) Type MSCONFIG in the WIN7 search box and click ENTER
    2.) Once in MSConfig, click the Startup Tab
    3.) Remove the checks from everything except ZLClient
    4.) Click the Services Tab
    5.) Place a check in "Hide All Microsoft Services"
    6.) Now remove checks from everything other than TrueVector Internet
    Monitor and ForceField (if present), and click OK.
    7.) Restart your computer

    Hope this helps

    Cheers,
    Fax
    P.S. Remember that you should report the issue you are encountering to the official ZA technical support at the link in my signature. We are all users here.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    woomera Guest

    Default Re: ZAES 9. 3 Removal

    Many Thanks for the detailed reply. I believe it's successfully removed.

    I'll leave it about a week to see if I have any issues before making a report. So far ( 24 hrs ) no reboots !

  4. #4
    Join Date
    Nov 2004
    Location
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    Posts
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    Default Re: ZAES 9. 3 Removal

    You're welcome!
    Closing this thread. Please PM me if you need to re-open it.

    Cheers,
    Fax
    Last edited by fax; September 1st, 2010 at 05:44 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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