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Thread: Anti Virus definitions update on XP takes hours

  1. #1
    neckers Guest

    Default Anti Virus definitions update on XP takes hours

    In fact, it usually never completes. I have to restart my computer and hope it doesn't automatically start again right away. Resetting ZoneAlarm has not helped. Pushing the Cancel button on the View Updates Screen does nothing. It makes it impossible to use my computer. It's been doing this for a couple of weeks.

    Any ideas?

    I am running an XP machine and my ZoneAlarm is:

    Zone Alarm Extreme Security version 9.3.014.000
    TrueVector Security Engine version 9.3.014.000
    Driver Version 9.1.522.000
    Anti-virus/Anti-spyware engine version 8.0.2.48, DAT file version 1025455648
    AntiSpam version 6.0.0.2383
    ZoneAlarm Browser Security 1.5.152.10


    Thank you.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Anti Virus definitions update on XP takes hours

    Hi!

    please report to the ZA technical support directly. Link to support in my signature.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Anti Virus definitions update on XP takes hours

    Anyone with problems like this and also when Av updates happen you cant do much else on your PC and running XP.

    ZoneAlarm has absolutely no control how this works.

    This is a function of Kaspersky and how there AV updates work.

    ZoneAlarm cant fix this at all.

    In the next major release of ZA (sorry not ETA or release date and please dont ask. We dont ever give out this info ever) we will be upgrading to a new SDK from Kaspersky which will have improvements on how they do AV updates.

    There is no guarantee all the issues will go away or get better.

    We seem to see the majority of the complaints with XP and Vista.


    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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