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Thread: [SOLVED] Blank screen in Control Center - > ZA removal tool

  1. #1
    stencil Guest

    Default [SOLVED] Blank screen in Control Center - > ZA removal tool

    When I click Show Zone Alarm Control Center, the screen is mostly blank except for the Zone Alarm words across the top, and Check Point on the top left, and Help at the bottom left.

    I just updated today to ZoneAlarm version:9.2.057.000
    TrueVector version:9.2.057.000
    Driver version:9.2.035.000

    Also, when I want to close the Control Center, a box informs about how to shut down Zone Alarm. When I place a check mark in the box 'Don't show This Message Again', and click OK, the box closes. But every time I open the Control Center, I see still see that message.

    How do I fix Zone Alarm so the screen is not blank?

    Windows XP Home Edition, Version 2002, Service Pack 3
    AVG 9.0.851
    SpyBot Search & Destroy 1.6.2
    Ad Aware Free Internet Security 8.3.1
    Spyware Blaster 4.4

    Edit
    I had ZA version 8 installed priorly. I updated to 9 without uninstalling version 8.
    Last edited by stencil; September 2nd, 2010 at 01:54 AM.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Blank screen in Control Center

    Hi!

    this is usually due to ZA inability to write information to the registry thus warnings and black interface keep appearing. Probably other tools installed have made modification on the system or acting to block any modification.

    See for example how this user have resolved the issue:
    [Fix] ZoneAlarm User Interface Blank

    Otherwise search this board there were many solutions posted.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    stencil Guest

    Default Re: Blank screen in Control Center

    Thanks, but I don't know how to add full rights as that person said.

    I did search the forum first and found nothing about my problem in recent times, just old posts from prior versions.

    I would need full instructions for how to fix the problem, and guidance please.

    Thanks

  4. #4
    Join Date
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    Default Re: Blank screen in Control Center

    This need to be done while in front of the PC. You may want to ask help to anyone near you that is more knowledgeable since working on the registry by a novice user can cause more problems than the original issue.

    I have no other suggestions to resolve your problem. May be other users here could try to explain you slowly how to do it.

    Sorry,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    stencil Guest

    Default Re: Blank screen in Control Center

    Looking at other posts again, I found some from early 2010 and late 2009. In those posts are suggestions to read other posts. Too confusing for me!

    Is the Zone Alarm Removal Tool still valid at this time? It's mentioned here:
    http://forums.zonealarm.com/showthread.php?t=71664

    I downloaded the removal tool file and it is called: cpes_clean
    What does cpes stand for?

    When I run that file, what will happen next?

    Why are there no directions for fixing this problem at the ZA website, or are there?

  6. #6
    Join Date
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    Default Re: Blank screen in Control Center

    Quote Originally Posted by stencil View Post
    Is the Zone Alarm Removal Tool still valid at this time?
    Yes, it is still valid. Try that if it helps and the reinstall ZA.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    stencil Guest

    Default Re: Blank screen in Control Center

    I ran the cleaner. The computer restarted. Zone alarm is not in the system tray, nor in the Control Panel - Programs screen.

    Windows firewall took over as I expected.

    The folder at C:Programs > ZoneAlarm has these remaining files:
    INSTALL
    tbZone.dll
    toolbar
    UNWISE
    ZoneAlarmToolbarHelper

    What do I do next?

    Thanks

  8. #8
    Join Date
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    Default Re: Blank screen in Control Center

    Remove any folder partaining to ZA and reinstall ZA to see if there is any difference.

    You could encounter the following left overs (to remove):

    Folders:
    C:\Windows\system32\zonelabs\
    C:\Windows\Internet Logs\
    C:\Program Files\CheckPoint\
    C:\Program Files\Zone Labs\

    and files:

    C:\Windows\system32\vsutil.dll.
    C:\Windows\system32\vsdata.dll
    C:\Windows\system32\vsmonapi.dll
    C:\Windows\system32\vsinit.dll
    C:\Windows\system32\vspubapi.dll
    C:\Windows\system32\vsxml.dll
    C:\Windows\system32\vswmi.dll
    C:\Windows\system32\zlcommdb.dll
    C:\Windows\system32\zlcomm.dll
    C:\Windows\system32\vsdatant.sys
    C:\Windows\system32\Drivers\vsdatant.sys
    C:\Windows\system32\vsdata95.vxd
    C:\Windows\system32\zpeng24.dll
    C:\Windows\system32\zpeng25.dll

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    stencil Guest

    Smile Re: Blank screen in Control Center

    I had only a couple of those files to remove.

    I went to the Zone Alarm website and downloaded a fresh copy of the free version of ZoneAlarm, using Internet Explorer (rather than Chrome or Firerfox, as I had done previously).

    The installation went swell. After the computer restarted, the Zone Alarm Control Center opened and IT WAS NOT BLANK! yay!!!

    The dialog box I mentioned in my first post also works correctly when checkmarked (I don't see that box the next time I open/close the Control Center).

    Everything is working now. Thanks heaps!

  10. #10
    Join Date
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    Default Re: Blank screen in Control Center

    You're welcome!
    I will close this thread since the issue is resolved.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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