Results 1 to 4 of 4

Thread: "Anti-virus/anti-spyware: Error: download error"

  1. #1
    parkerdave Guest

    Default "Anti-virus/anti-spyware: Error: download error"

    When I press "Check for updates" from the main window, it tries to update, and then displays the following message:
    "Anti-virus/anti-spyware: Error: download error"

    Below this message is displays:
    "System: Up to date"

    I am running:
    ZoneAlarm v9.3.014.000
    Windows XP Home Edition v2002 SP3

    Any help??

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Message - "Anti-virus/anti-spyware: Error: download error"

    Hi!

    is it a new installation? Was it working before? Never worked? Have you tried to retry at least three times? How do you connect to internet? Broadband or dialup? Do you use any proxy? If not, have you checked your IE internet settings to ensure proxy is not selected?

    Have you done any modifications or installed new software? Is ZA set to default or you maid some configuration changes (e.g. trusted zone, permissions to programs, etc) ?Any connection issues with your ISP? Running other security tools? Which ZA are you using? ZASS? ZA Extreme?

    Have you checked here for common solutions?
    [SOLVED] 'Anti-virus needs an update' --> Proxy settings + server exceptions

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    stephent Guest

    Default Re: "Anti-virus/anti-spyware: Error: download error"

    I've been struggling with the same thing on my system running the following:

    ZoneAlarm Anti-virus version:9.3.014.000
    TrueVector version:9.3.014.000
    Driver version:9.1.522.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1022772576

    I did a full uninstall and reinstall on 9/14 - downloaded the file the same date - with no success over the weekend waiting for the "silent patch" the moderator described - left the PC on most of the weekend and no joy.

    I have no new programs and have maintained a pretty healthy machine for years. No proxy so exceptions aren't an issue and I'm on DSL.

    The weird thing is I can't get any of the "live chat" links to work, so I've sent a message and am posting here.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: "Anti-virus/anti-spyware: Error: download error"

    Hi!

    silent patch is only related to old version (7 and 8) and not to the current one.

    Tha fact that you are not able to contact support points to further problems on the system. This is typically due to other security tools installed that black list servers. Check your hosts file.

    You really need to contact official support to log the problem since we are all users here.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Anti-virus/anti-spyware update error
    By jasnet in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 5
    Last Post: November 22nd, 2011, 11:15 PM
  2. Anti-virus/spyware update error in ZAX
    By finkman in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 7
    Last Post: October 5th, 2009, 12:53 PM
  3. [Dial-up users] Anti-Virus update download error
    By bmcrose in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 23
    Last Post: August 8th, 2009, 06:04 AM
  4. Anti-virus and anti-spyware error when updating
    By shari in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 3
    Last Post: February 15th, 2009, 08:03 AM
  5. Re: Error when updating ZA Anti-Virus and ZA Anti-Spyware - Possible Solution
    By SlyFox in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 1
    Last Post: November 8th, 2007, 08:20 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •