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Thread: Anti-virus/Anti-spyware is off by "itself" !!!

  1. #1
    lordnval Guest

    Default Anti-virus/Anti-spyware is off by "itself" !!!

    Dear Zone Alarm Reps and Users

    Here is the problem I need to resolve.
    Every morning I start my computer ZoneAlarm shows me a pop up window. The pop up window indicates that Anti-virus/Anti-spyware turned off, because my "PC clock was of its real time", which is not true. In addition, it said that to resolve the problem “click here … to download updates”. I did as instructed, but the problem was not corrected.
    If I simply restart PC, the problem still exist.

    The only way to solve the problem is to shut down ZA, and then reinstall it (with the following command to "restart the PC").

    PLEASE help me ASAP to resolve the problem that persists every single morning, when I start the PC.

    Thank in advance,
    ~~snip~~
    Val
    Last edited by fax; September 9th, 2010 at 04:51 AM. Reason: direct e-mail against forum rules

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Anti-virus/Anti-spyware is off by "itself" !!!

    Well we cant even begin to help you

    Please give some details:

    OS?
    ZA product?
    ZA version?
    When did this start happening?
    Has it ever worked for you?




    Forum Moderator
    Last edited by Forum-Moderator; September 9th, 2010 at 10:23 AM.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    mikeporky Guest

    Default Re: Anti-virus/Anti-spyware is off by "itself" !!!

    I am having the same thing with my ZA Extreme Security 2010 and only in the Anti-Virus / Anti-Spyware button. It will not stay on. It tries to get set but them goes back to red and is off. I've downloaded the most current software updates. What can I do? I'm going to bed as I have tried everything but the message board. If others are having the same issue it must be repairable. I'll check back in the morning to see if their is a response.

    You can PM me for my license and any other information.
    Last edited by mikeporky; September 9th, 2010 at 09:22 PM.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Anti-virus/Anti-spyware is off by "itself" !!!

    Quote Originally Posted by mikeporky View Post
    You can PM me for my license and any other information.
    Detailed troubleshooting must be done via the official ZA support. Please click on the link in my signature to start a session with support and please give full details about your OS, ZA, etc.

    CHeers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    jmarw Guest

    Default Re: Anti-virus/Anti-spyware is off by "itself" !!!

    I'm having the same exact problem

    OS?
    ZA product?
    ZA version?
    When did this start happening?
    Has it ever worked for you?


    XP SP3

    [ZoneAlarm Extreme Security version:9.3.014.000
    TrueVector version:9.3.014.000
    Driver version:9.1.522.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1025942688
    AntiSpam version:6.0.0.2383
    ZoneAlarm Browser Security 1.5.152.10
    ZoneAlarm ForceField Spyware Scanner 1.5.53.209
    ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database 04.130]

    Just started having the issue this week.

    Haven't had any problems for quite awhile - until this.

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