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Thread: ZoneAlarm Never Initializes

  1. #1
    salomon Guest

    Unhappy ZoneAlarm Never Initializes

    I am trying out the latest ZoneAlarm version (zaSuiteSetup_91_603_000_en.exe) for my XP system running XP Professional Version 2002 with SP3. My problem is that ZoneAlarm never completes initialization. I try this in SafeMode (only) as when I try to boot up normally, it never boots up at all. It just keeps trying. To me it seems clear that my system is infected with some MalWare. But how can I get ZoneAlarm to clean my system if it can't even initialize and normal boot fails?

    Thnx for any help,
    ~Salomon

  2. #2
    Join Date
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    Default Re: ZoneAlarm Never Initializes

    Quote Originally Posted by salomon View Post
    I am trying out the latest ZoneAlarm version (zaSuiteSetup_91_603_000_en.exe) for my XP system running XP Professional Version 2002 with SP3. My problem is that ZoneAlarm never completes initialization. I try this in SafeMode (only) as when I try to boot up normally, it never boots up at all. It just keeps trying. To me it seems clear that my system is infected with some MalWare. But how can I get ZoneAlarm to clean my system if it can't even initialize and normal boot fails?

    Thnx for any help,
    ~Salomon
    It looks like your Upgrade Install may Have been Corrupted durring Download or install proccess.

    The Best Fix for this problem is to Uninstall the Corrupte Version.. and download a fresh copy of ZA 9.x and do a Clean re-install.


    The safest procedure is to :


    1.) Download the Latest installer preferably with IE Browser and (no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent, uTorrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista and Windows7)


    ZoneAlarm Internet Security Suite updates



    2.) Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3.) Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now Uninstall Zone Alarm using Windows Uninstall or on Windows 7 , Control Panel/Uninstal a program option.

    5.) Now Install the new update (clean Install) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    *** NOTICE: Please note that ZAAV, ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZAAV, ZASS/ZAXS issues removethe other Security programs and (if you can't live without the other Security programs - Not Recomended) - Only re-install them once you see that ZA works as it should.

    *** For example, the Following programs may not work well with ZoneAlarm, Kaspersky (KAV) or (KISS),Norton/Symantec, McAfee,AVG,AVAST 5, Spysweeper, NOD32, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-Virus program, some Anti-Spyware programs, Registry Guard or Registry locking tools, etc...
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    salomon Guest

    Default Re: ZoneAlarm Never Initializes

    Actually the installation went fine - had no problems here. So this makes me believe that the download was ok. Yesterday, it had been coming up with no problems. Though I didn't have much time to look over the rest of my system. With the little time I had with the system, I used Zone Alarm to update the latest virus definitions. But I didn't have time to scan the system. I tried to do it today but the system doesn't boot up normally. So I have to try it under Safe Mode (With Networking) but Zone Alarm never initializes. I just get the Zone Alarm icon saying it's initializing the user interface. This never finishes. I can not understand why this never completes. Any ideas?

    Thank you,
    ~Salomon

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
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    Default Re: ZoneAlarm Never Initializes

    1.) you may have a bad install of ZA

    2.) you may have other Competing Security Software installed that is Blocking Zone Alarm from initializing?

    3.) you may have Malware / Virus or Trojan infection that may be blocking Zone Alarm
    Last edited by GeorgeV; September 9th, 2010 at 01:45 PM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    salomon Guest

    Default Re: ZoneAlarm Never Initializes

    Yes, I agree and it seems to me the most likely one is 3.) you may have Malware / Virus or Trojan infection that may be blocking Zone Alarm. So my problem is finding out which one and how to remove it. Suggestions? It would have been very helpful some sort of trace from Zone Alarm that indicates what it's doing. You know, like some clues that could help.

    ~Salomon
    Last edited by salomon; September 9th, 2010 at 04:22 PM.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: ZoneAlarm Never Initializes

    Quote Originally Posted by salomon View Post
    Yes, I agree and it seems to me the most likely one is 3.) you may have Malware / Virus or Trojan infection that may be blocking Zone Alarm. So my problem is finding out which one and how to remove it. Suggestions? It would have been very helpful some sort of trace from Zone Alarm that indicates what it's doing. You know, like some clues that could help.

    ~Salomon
    Malware Clean-up Guidance
    NOTE: the steps below works only if you are on the latest versions of ZA (version 9.1.507 onwards). If you are not, please update.
    Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Set ZA Antivirus/antispyware to "Super Scan" under the advanced options of the ZA antivirus/antispyware tab (scan modes);
    2. Reboot in SAFE MODE WITH NETWORKING;
    3. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
    4. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA Antivirus/Antispyware back to default Quick scan

    How to start in SAFE MODE WITH NETWORKING <== Click here

    If the above fails try to clean your system with:

    A. Download update and scan with MBAM
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running (you can change the .exe into a .com)
    B. Use the superantispyware online cleaning tool --> Here or download, update and scan with superantispyware FREE
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running.
    C. Download, update and scan with Emsisoft Emergency Kit --> HERE

    Still Problems? Try the bootable CD fromDrWeb

    For a final check that your PC is clean run Hitman Pro cloud scanning (the scanner is free not the cleaning)

    if ALL the above fails please post your Hijackthis log to Bleepingcomputer or SpywareHammer

    Once you have cleaned the system please remember to purge the windows system restore points. You may be reinfected otherwise.
    - Disable system restore (How to disable windows
    SYSTEM RESTORE);
    - Reboot the PC
    - Re-ensable system restore

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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