Thank you for the suggestion. I followed up with Tech Support Live Chat and quoted my case number. I was told that the logs were received.
I was given a set of steps that actually managed to resolve my problems, or at least for now ... so far so good!
Below are the steps that I am reproducing from Live Chat Tech Support. I certainly hope below steps would benefit others who are facing issues with iTunes while running ZA.
There may be a problem with your TrueVector service. ZoneAlarm is dependent on its TrueVector service to function properly. You may need to refresh the files associated with this service, especially after a networking change, Windows OS change, or ZoneAlarm update. After computer has been restarted, ZoneAlarm did a very quick re-scan of all programs in my computer (less than 1 min.). I chose "Auto-Learn" option when asked to select the security configuration options(or something like that, can't recall exactly).
To repair this problem, please follow the steps below. Please note that this will remove your program permission settings (so you may want to make note of them), but re-establishing them is a simple process.
1) Hold down the Ctrl and Shift keys together
2) Right click on the ZA icon near your clock
3) Choose 'Reset' from the menu that comes up
4) Choose Yes on the Reset Settings dialog box
5) When prompted, choose OK to restart your system
6) Follow the on screen configuration prompts after reboot
After the above steps were completed. I plugged-in my iPhone 4, and after iTunes was automatically fired-up, it proceed to perform syncing. No issues with syncing.
Then, in iTunes, I tested "Add Folder to Library..." to import and convert some music tracks. After that, I clicked on "sync" button under my mobile phone side-bar to copy tracks into my iPhone 4. It worked without errors too.
I am very glad my problem was finally resolved. Just keeping my fingers crossed the issue shall not re-surface again in future.
I will update this thread if further issues arise in the near future.
Originally Posted by Forum-Moderator