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Thread: ZA extreme Anti-virus/Anti-spyware won't stay on & can't fix itself

  1. #1
    jmarw Guest

    Question ZA extreme Anti-virus/Anti-spyware won't stay on & can't fix itself

    I know -
    "Detailed troubleshooting must be done via the official ZA support"

    went there -but is it only live chat sessions to get help this way?

    I didn't see an email link option...

    I have RSIs - problems with typing a lot

    So forums or email just is better for me to find/get answers.

    If they get this question/issue mentioned a lot will a fix be posted here at some point?


    Would a back up and reinstall possibly fix it?

    Thanks


    ZA Extreme Security 2010
    Anti-Virus / Anti-Spyware button is off - It will not stay on.
    It tries to reset but them goes back to red and is off.
    I've downloaded the most current software updates.

    XP SP3
    ZoneAlarm Extreme Security version:9.3.014.000

    Just started having the issue this week.

    Haven't had any problems for quite awhile - until this.

  2. #2
    Join Date
    Nov 2004
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    Default Re: ZA extreme Anti-virus/Anti-spyware won't stay on & can't fix itself

    Sorry text chat support does not imply typing a lot. Please explain the problem to support and ask for continuing by e-mail.
    If you can't even explain to support then browse this forum and try what is commonly suggested to users. Reinstall for example.

    I am closing this thread since we can't troubleshoot the issue from here.

    Sorry,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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