Results 1 to 8 of 8

Thread: AV switching itself off, and cannot be restarted

  1. #1
    Mickloney Guest

    Question AV switching itself off, and cannot be restarted

    Hi

    Like previous users, when I turn on my wife's PC, I get a waring that AV has turned itself off caused by date error or update error. Clicking Fix button worked for all of 2 seconds before AV screen went back to red

    I spent over 3 hours yesterday downloading latest version plus updates, then doing a complete scan. AV stayed up.

    When she booted this morning, same problem has re-occured.

    OS is Windows XP, Media Centre Edition Version 2002 Service Pack 3
    ZA Security Suite version & True Vector Engine vesrion 9.3.014.000
    Driver Version 9.1.522.000
    AV Engine 8.0.2.48 Dat file 1022782816
    Anti Spam 6.0.0.2383
    Browser Security 1.5.152.10

    Mick

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: AV switching itself off, and cannot be restarted

    Hi!

    if you have already dopne basic troubleshooting then, as suggested to other users, you need to report the issue with official technical support at the link in my signature. No use to report it here. We can't logs problems here

    Btw, ZA does not officially support any XP MCE. It works for many but also some have problems.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Mickloney Guest

    Question Re: AV switching itself off, and cannot be restarted

    Hi Fax,

    Sorry, must be a bit dim - what link in your name?

    Mick

  4. #4
    Mickloney Guest

    Red face Re: AV switching itself off, and cannot be restarted

    Hi again,

    duh! Found the link - but how can I send them an e-mail?
    I keep going round in circles
    Page A links to page B which links to page A ....

    Do they have a direct e-mail address?

    Mick

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: AV switching itself off, and cannot be restarted

    No e-mail... live text chat.
    Just wait they are online. Check back in 1-3 hours.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    Mickloney Guest

    Default Re: AV switching itself off, and cannot be restarted

    Hi,

    Thanks for that, but page definetely infers one can send them a message if they are offline.

    Perhaps someone ought to correct page.

    Thanks

    Mick

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: AV switching itself off, and cannot be restarted

    They suppose to be online 24h 7d except holidays. Probably the weekend has less staff available. Be patient, meanwhile you can try the many suggestions within this section.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: AV switching itself off, and cannot be restarted

    Quote Originally Posted by Mickloney View Post
    Hi,

    Thanks for that, but page definetely infers one can send them a message if they are offline.

    Perhaps someone ought to correct page.

    Thanks

    Mick
    I just checked and Tech Support Live Chat is Online now.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. ZA firewall needs to be restarted every boot
    By retired_bill in forum ZoneAlarm Configuration
    Replies: 10
    Last Post: February 24th, 2009, 03:53 PM
  2. No Internet access until ZA is shutdown/restarted
    By kumada in forum Access Issues
    Replies: 3
    Last Post: April 6th, 2008, 01:07 PM
  3. ZoneAlarm installs, but when restarted....
    By crimsonverbs in forum ZoneAlarm Installation
    Replies: 1
    Last Post: October 26th, 2007, 05:44 PM
  4. Process won't end unless PC is restarted
    By wynchgo in forum General - Questions that don't fit any other category
    Replies: 7
    Last Post: August 31st, 2007, 07:57 AM
  5. Replies: 1
    Last Post: April 14th, 2006, 04:34 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •