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Thread: 2010 update

  1. #1
    spen Guest

    Default 2010 update

    I had so many problems with the last update to ZA Security Suite (and previous ones) adversley effecting the performance of my pc that I came very close to permanently removing ZA. However with the help of ZA support reverted to version 91.507.00. I am now being invited to update with 2010 and given previous problems very reluctant to do so. Anyone had expereices with this update. I am running XP SP3

    Thanks

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: 2010 update

    Which one did you tried that did not work well on the system?
    It is practically impossible to suggest you the best version to install. It is fully dependent on the configuration of your PC.

    There are no widespread issues with latest version of ZASS. On the contrary, the one that works for you was one of the most problematic causing issues to the system (system errors) and overall delays on IE and booting.

    If you want to ensure a smooth updating you should try the following:

    A. Remove your current ZA with the XP add/remove programs. Reboot
    B. Turn ON windows firewall

    C. Manually remove ZA left overs (if any), this way:
    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs ->
    ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    14.) Clear your Temp Directory per the instructions below.
    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them
    15.) Clear the Prefetch folder per the instructions below.
    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    16.) Empty your recycle bin.
    17.) Restart the computer.

    D. Remove potentially conflicting software: ZASS does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security essential, Avira and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should. Double check you have really removed all other security tools by running this utility http://www.appremover.com/

    E. Clean your system and registry with ccleaner.com
    http://www.piriform.com/ccleaner/download/slim

    F. Download the latest ZASS installer
    www.zonealarm.com/zasuitedownload

    Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax
    Last edited by fax; September 28th, 2010 at 04:37 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    spen Guest

    Default Re: 2010 update

    Many thanks for that will give it a try

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: 2010 update

    Let us know how it goes and problems, if any.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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