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Thread: Anti-virus/Anti-spyware is OFF

  1. #1
    pepblom Guest

    Default Anti-virus/Anti-spyware is OFF

    Can anyone help me with this? Anti-virus/Anti-spyware is OFF and a message is dispayed that ends with: Click here to update now and re-activate scanning.
    When I click on that link, the update process starts. Once everything is updated the scanning is not re-activated and I can not turn Anti-virus/Anti-spyware is ON.

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Anti-virus/Anti-spyware is OFF

    What ZA product
    What ZA version
    What OS version
    What is your system specs
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    jonnfx Guest

    Default Re: Anti-virus/Anti-spyware is OFF

    I have that very same problem. Also, when I am in Overview, I click on "Fix it" and it goes on stand by for a bit and then back to "Antivirus isn't properly set" and stays red. I have installed all available updates and when I try to find more, it says that I am up to date. I have rebooted, also.

    Thanks for your help.


    ZA Security Suite version 9.3.014.000
    TrueVector security engine version 9.3.014.000
    Driver version 9.1.522.000
    Anti-virus/Anti-spyware engine version 8.0.2.48,DAT file version 1022631776
    AntiSpam version 6.0.0.0.2383

    Windows XP Pro service pack 3
    Pentium (R) 4 3.00Ghz, 2.99Ghz 1.00GB of Ram

  4. #4
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Anti-virus/Anti-spyware is OFF

    JOHNFX

    You need to contact tech support.

    Use the link in my signature below.

    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    rpfefer Guest

    Default Re: Anti-virus/Anti-spyware is OFF

    I have experienced the very same problem. The messages I get in different locations are:

    Anti-virus/anti-spyware is off

    Anti-virus/anti-spyware isnít properly set

    I have updated software and virus definitions, but am unable to get the anti-virus/anti-spyware to turn on.

    Information:

    Zone alarm extreme security version 9.3.037.000
    True Vector security engine version 9.3.037.000
    Driver version 9.1.522.000
    Anti virus/Anti-spyware engine version 8.0.2.48, DAT file version1025050048
    Anti-spam version 6.0.0.2383
    Zone Alarm Browser Security 1.5.152.14

    Windows Vista Home Premium, Service Pack 2
    AMD Athlon 64x2 Dual Core Processor 4800+ 2.50 GHz
    2GB Ram, 32-bit OS

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: Anti-virus/Anti-spyware is OFF

    Quote Originally Posted by rpfefer View Post
    I have experienced the very same problem.
    As already indicated above you need to contact the official ZA technical support at the link in my signature and troubleshoot the issue with them.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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