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Thread: Zone Alarm shutting itself down?

  1. #1
    sdentico Guest

    Question Zone Alarm shutting itself down?

    Yesterday I installed the latest version of Zone Alarm Free Firewall (been a user of the free firewall for YEARS) on my XP os. I noticed in the evening, when I shut the machine down, that the "Z" in the system tray was missing ... odd. When I rebooted the computer this morning, it appeared and I thought maybe it was just a quirk that it was missing last night. Late this afternoon I saw it was missing again. I checked the Windows Task Manager under processes and did not see anything that looked like Zone Alarm. So I tried re-running it by clicking it's shortcut. The "Z" appeared, zlclient.exe showed up in the Windows Task Manager, and then after about 15 seconds both the entry in the Task Manager and the icon in the system tray just disappeared.
    Anyone have ANY idea what might be happening?????
    Sheila

  2. #2
    spanky99 Guest

    Default Re: Zone Alarm shutting itself down?

    Quote Originally Posted by sdentico View Post
    Yesterday I installed the latest version of Zone Alarm Free Firewall (been a user of the free firewall for YEARS) on my XP os. I noticed in the evening, when I shut the machine down, that the "Z" in the system tray was missing ... odd. When I rebooted the computer this morning, it appeared and I thought maybe it was just a quirk that it was missing last night. Late this afternoon I saw it was missing again. I checked the Windows Task Manager under processes and did not see anything that looked like Zone Alarm. So I tried re-running it by clicking it's shortcut. The "Z" appeared, zlclient.exe showed up in the Windows Task Manager, and then after about 15 seconds both the entry in the Task Manager and the icon in the system tray just disappeared.
    Anyone have ANY idea what might be happening?????
    Sheila
    I'm having exactly the same issue, just as you described it. Until a few weeks ago it was working fine. I'm also on a Win XP computer. Unfortunately I have no idea why this is happening. I tried uninstalling and re-installing ZA but it didn't make any difference.

  3. #3
    whong Guest

    Default Re: Zone Alarm shutting itself down?

    Yes, I have had that problem on my WinXP SP3 computer for the past few years now. At first the zlclient still launched but the window would be empty except for the CheckPoint logo. Now the entire zlclient does not even launch as you have described so you can no longer edit the settings for various software.

    I have not found any solution to this yet other than possibly uninstalling ZoneAlarm and finding another firewall.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Zone Alarm shutting itself down?

    Try this..

    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Did you updated any software in your computer or installed new software recently?

    The new update or the new software may conflict with ZA and cause this issue.

    In this case you should try to update the latest version of ZA and see if you still are experiencing the problem.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Zone Alarm shutting itself down?

    Quote Originally Posted by whong View Post
    Yes, I have had that problem on my WinXP SP3 computer for the past few years now. At first the zlclient still launched but the window would be empty except for the CheckPoint logo. Now the entire zlclient does not even launch as you have described so you can no longer edit the settings for various software.

    I have not found any solution to this yet other than possibly uninstalling ZoneAlarm and finding another firewall.
    This sounds like a Bad or Corrupted Install of ZA Free..
    Have you tried the Reset option yet?
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    butterfly1 Guest

    Default Re: Zone Alarm shutting itself down?

    Hello Guru

    I have exactly the same problem as Spanky99.

    I have downloaded and installed zaSetup_92_076_000_en.exe
    The problem still exists.
    I cannot try the "Reset" you suggested because the ZA icon does NOT appear in the tray. Thus it cannot be accessed.
    If Zone alarm programme is started, the Za icon appears for a short time, in the tray, but as soon as you place the mouse pointer over the icon, the icon then disappears.

    I had previously tried the _057_ programme with the same fault.

    I have downloaded 2 programmes, with the same effect.
    I do not believe I have bad or corrupted files.

    Pete

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Zone Alarm shutting itself down?

    Quote Originally Posted by butterfly1 View Post
    Hello Guru

    I have exactly the same problem as Spanky99.

    I have downloaded and installed zaSetup_92_076_000_en.exe
    The problem still exists.
    I cannot try the "Reset" you suggested because the ZA icon does NOT appear in the tray. Thus it cannot be accessed.
    If Zone alarm programme is started, the Za icon appears for a short time, in the tray, but as soon as you place the mouse pointer over the icon, the icon then disappears.

    I had previously tried the _057_ programme with the same fault.

    I have downloaded 2 programmes, with the same effect.
    I do not believe I have bad or corrupted files.

    Pete
    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    Without knowing mode about your computer, Version of Windows OS, and if you have other Security Software installed that may be Blocking or Conflicting with Zone Alarm, it is hard to Diagnose what may be causing the problem..

    1.) Is this the first time using ZA Free?
    2.) Have you ever had any version of ZA Free installed and Running OK before?

    Whenever posting here- or Contacting ZA Tech Support, it is always advisable to list your:

    Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit),


    List your ZoneAlarm product Type (Free,Pro,AV, Suite,Extreme) and also the ZA version number (7.0,8.0,9.0,9.1,9.2,9.3),

    List the Brand of Computer and CPU, also is it a DeskTop or Laptop computer.

    Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    butterfly1 Guest

    Default Re: Zone Alarm shutting itself down?

    Hello GeorgeV.
    My computer is as follows
    Windows XP Pro Version 2002 SP3., AMD Sempron 2800+, 1.6Ghz 512 RAM, Desktop
    (Not a named brand)

    I am trying to use Zone alarm Free
    No idea of the version number because it doesn’t work.
    But the last programme I tried to execute was zaSetup_92_076_000_en.exe
    I have been using Zone alarm free for over 5 years with no problems.
    This is the first time it has not worked. (Since I have downloaded the latest version this weekend)

    I cannot tell you what was the last version of Zone alarm that worked on my computer but I have an old Zone alarm file named zlsSetup_70_483_000_en.exe
    I have AVG Free 9.0
    No other security programmes


    Pete

  9. #9
    whitnetj0211 Guest

    Default Re: Zone Alarm shutting itself down?

    GeorgeV,

    I am having the EXACT problem described in the thread

    Win XP SP3
    AMD 1.7GHz 1GB RAM
    zaSetup_92_076_000_en.exe is the installation file I've installed.
    Symantec Antivirus 9.0.3.1000 Scan Engine 101.1.0.75
    No other Antivirus running

    Any suggestions appreciated.

  10. #10
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Zone Alarm shutting itself down?

    Quote Originally Posted by whitnetj0211 View Post
    GeorgeV,

    I am having the EXACT problem described in the thread

    Win XP SP3
    AMD 1.7GHz 1GB RAM
    zaSetup_92_076_000_en.exe is the installation file I've installed.
    Symantec Antivirus 9.0.3.1000 Scan Engine 101.1.0.75
    No other Antivirus running

    Any suggestions appreciated.
    Thank you for providing your Computer information..
    your computer configuration is different than User "Butterfly1"

    Butterfly1 problem may be Due to the Very Limited Ram memory and available resouces on his computer..

    On your Computer ZA Free may not be running due to conflict with "Symantec Antivirus 9.0.3.1000 Scan Engine"

    1.) in your case, you may try configuring "Symantec Antivirus" to Exclude All of the Zone Alarm files from being monitored by "Symantec Antivirus 9.0.3.1000 Scan Engine"

    2.) You could try an Uninstall of ZA free, and a Clean Install of ZA Free keeping all the Default settings..
    Last edited by GeorgeV; October 5th, 2010 at 03:14 PM. Reason: fix typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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