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Thread: Problem Completely Removing ZAES Installation - Help

  1. #1
    deviouz Guest

    Question Problem Completely Removing ZAES Installation - Help

    Im having Problems Completely Removing ZAES Installation from my win xp pc..

    I try to uninstall ZAES from my add/remove programs menu, but some problems arise because I am notify that this file is "Corrupted & Unreadable"...??

    C:\WINDOWS\system32\ZoneLabs\avsys\temp\temporaryF older\bases\av\kdb\i386\basec93c.kdc

    So I am not sure if ZAES was properly removed/uninstalled or not off my pc..

    How I can make sure that all traces & files of ZAES have been removed/uninstalled from my pc..?

    This way I can do very clean install of newest ZAES..!!

    What I can do now - help please..!!

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Problem Completely Removing ZAES Installation - Help

    Hi!

    the procedure has been posted here many times, just search the board or the zonealarm support KB. You need to ensure that all below is removed from your HD by booting in SAFE MODE.

    =======

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes. Also Right Click the Checkpoint Folder (if present), click Delete, and choose yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes.


    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - zllictbl.dat
    - zpeng24.dll
    - zpeng25.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below (Windows XP only).

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -> Run -> and type regedit. Click on Help -> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -> Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Problem Completely Removing ZAES Installation - Help

    In case you still can't remove the file/folder try other tools like: MBAM File Assassin

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    effient Guest

    Default Re: Problem Completely Removing ZAES Installation - Help

    Or use UNLOCKER. Alternately you can use light version of linux like Puppy Linux or full LiveCD of Ubuntu to delete such files.

    What is happenning is that all System32 files become "locked" once the computer start (during kernel initialization). Therefore, only files with System Control can delete such "locked" files.

    What FileAssassin and Unlocker do?

    First: They install a System32 file driver which runs in a System mode, which is higher than the Administrator or User mode. So, the purpose for such "UNLOCKERS" is to temporarily re-route the "HOOK" and therefore file becomes unloacked. Then it is asimple matter of deleting or wiping the file.

    So, make sure you install FileAssassin or Unlocker with Administrator rights.

    Second, the obvious concern this may raise is such file can become target for malicious attack. To prevent this, do not allow Trusted or Internet Access or SERVER rights (x) BUT give FULL TRUST LEVEL (l l l) otherwise the program will no work.

    Hope this helps basics behind deleting nasty files that don't budge otherwise.
    Last edited by effient; November 27th, 2010 at 09:41 AM. Reason: minor correction

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