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Thread: New Install on Windows 7 Trouble

  1. #1
    debfun Guest

    Default New Install on Windows 7 Trouble

    I have purchased a new computer and have been trying to download the Security Suite that I just renewed. It gets to 6% then freezes and I have to reboot into safe mode, then restore to a point previous to this install attempt. I have a Dell Studio with Windows 7 Home 64bit. Can anyone help?

  2. #2
    Join Date
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    Default Re: New Install on Windows 7 Trouble

    Hi!

    see here for removing all left overs from ZA before re-installing.

    Before installing ZASS ensure you have removed all other security tools installed. ZASS does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security Essential, AVIRA and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should. Double check you have really removed all other security tools by running this utility http://www.appremover.com/

    Also clean your system and registry with ccleaner.com
    http://www.piriform.com/ccleaner/download/slim

    Finally, remember you need to install ZA from an administrator account.

    Last but not least. Re-download the installer from ZA:
    I want to download the latest version of ZoneAlarm. (Windows 7 compatible)

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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