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Thread: Blue Screen of Death after installation ZA Free

  1. #1
    lamquach Guest

    Default Blue Screen of Death after installation ZA Free

    After I installed za free firewall, I got BSOD and everytime my pc startup I get BSOD. I had to go into safe mode to uninstall it. I really like ZA firewall so can anyone help me out? Thanks.

    My OS is Windows 7 32-bit.
    Last edited by lamquach; October 11th, 2010 at 01:24 PM.

  2. #2
    Join Date
    Nov 2004
    Location
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    Default Re: Blue Screen of Death after installation ZA Free

    Hi!

    you may want to try to remove any ZA left overs that may create problems to the install. Follow the instruction here to remove core ZA files from the system. Download the latest ZAFREE from here and try again.

    If the above fails then try to boot your system without any third party software than your windows 7 drivers/executables this way:

    1.) Click Start
    2.) Type MSConfig in the search box and ENTER
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor and ForceField (if present), and click OK.
    8.) Restart your computer

    Now try to install the latest ZAFREE (that you find here)

    If ZA install install correctly then something else then your ZA running at boot is conflicting with ZA. Slowly re-enable the entries in MSCONFIG (first the items listed in the services then the startup items) by group of two or three or four. This way you will find what is conflicting with ZA that you will need to remove to install ZA.

    If ZA fails to install then you may have a corruption in the OS (XP) or a malware infection. For the first try to re-fresh the OS by reinstalling it. For the latter (malware infection) try to run MBAM and superantispyware as detailed here.

    Hope this helps

    Cheers,
    Fax
    P.S. You can place your computer back into a normal startup process by going back into msconfig and choosing the Normal Startup option on the General tab.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    lamquach Guest

    Default Re: Blue Screen of Death after installation ZA Free

    I also had ~Bleep~ firewall running when I installed ZA, could it effect?
    Last edited by GeorgeV; October 11th, 2010 at 01:33 PM. Reason: Listing Competeing Brands of Firewall violates Forum Rules

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Blue Screen of Death after installation ZA Free

    Quote Originally Posted by lamquach View Post
    I also had ~Brand-X~ firewall running when I installed ZA, could it effect?

    Yes..

    Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows add/remove software tool in the control panel.
    --------------------------------------------------------------------------------
    Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows add/remove software tool in the control panel.
    Last edited by GeorgeV; October 12th, 2010 at 03:59 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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