Results 1 to 2 of 2

Thread: Cannot connect to the internet

  1. #1
    musiczone Guest

    Default Cannot connect to the internet

    Hi. I tried installing the ZoneAlarm software that comes with my subscription to Identity Guard. In the middle of the install, my laptop froze up. I tried exiting the install using the task manager, but it wouldn't work. I had to shut down the laptop manually. When I restarted, I could no longer access the internet. I get the following message from the diagnostic tool:

    vswfp_layer_ale_auth_connect_v4

    Zonealarm was not installed (at least not fully).

    Can someone please advice me on what to do?

    Thank you

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Cannot connect to the internet

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country or the World, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    What version of Windows do you have on your Laptop?

    Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit),

    What Type and Version of Zone Alarm are you trying to Install?

    ZoneAlarm product Type (Free,Pro,AV, Suite,Extreme) and also the ZA version number (7.0,8.0,9.0,9.1,9.2,9.3),

    Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 10
    Last Post: December 10th, 2008, 05:01 PM
  2. Not able to connect internet - someone help me
    By kirupakaran in forum Access Issues
    Replies: 3
    Last Post: July 18th, 2008, 07:30 AM
  3. ZA keeps asking if I want to connect to the Internet when I already am
    By johnrostron in forum Windows and ZoneAlarm Messages and Alerts
    Replies: 2
    Last Post: December 28th, 2006, 02:15 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •