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Thread: Cannot connect to the internet

  1. #1
    musiczone Guest

    Default Cannot connect to the internet

    Hi. I tried installing the ZoneAlarm software that comes with my subscription to Identity Guard. In the middle of the install, my laptop froze up. I tried exiting the install using the task manager, but it wouldn't work. I had to shut down the laptop manually. When I restarted, I could no longer access the internet. I get the following message from the diagnostic tool:


    Zonealarm was not installed (at least not fully).

    Can someone please advice me on what to do?

    Thank you

  2. #2
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: Cannot connect to the internet

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country or the World, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    What version of Windows do you have on your Laptop?

    Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit),

    What Type and Version of Zone Alarm are you trying to Install?

    ZoneAlarm product Type (Free,Pro,AV, Suite,Extreme) and also the ZA version number (7.0,8.0,9.0,9.1,9.2,9.3),

    Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.
    ZoneAlarm® Extreme Security

    Click here for ZA Support
    Monday-Saturday 24 Hours Pacific Time
    Closed Sundays and Holidays

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