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Thread: Have something missing in Zonealarm ddl

  1. #1
    skeeter5000 Guest

    Default Have something missing in Zonealarm ddl

    Hello All,

    I need assistances with an error message that comes up when I have to restart my computer.

    The screen states from Zonealarm:

    "The procedure entry point _ crt _ debugger _ hook could not be located in the dynamic link library msvcr80.ddl.

    I also have a problem that may be related. Sometimes when I minimize the screen from the internet, the screen remains on the tube. The border goes away, but the main screen stays. I can click on the icon show desktop and it does reduce to the launch pad. I can restart my puter and it will not come up for awhile.

    I feel that both conditions are Zonealarm related.

    Can you give me some pointers to correct this/theses problems.

    TIA,


  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: Have something missing in Zonealarm ddl

    Hello,

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    can you post possibly a little more information about Your computer configuration and what the steps are to reproduce the problem?

    ZA Type (Free,AV,Pro,Suite,Extreme)
    and version number (7.0,8.0,9.0,9.1,9.2,9.3)
    PC Brand and CPU speed
    PC memory Size
    is this a Desktop/Laptop/Netbook?

    Windows OS version including Service packs update
    Type and Version of any other Security software installed.
    Exactly what is done to reproduce the issue in the application.
    __________________
    Last edited by GeorgeV; October 19th, 2010 at 08:04 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


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