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Thread: Zonealarm closes on its own

  1. #1
    charisma0004 Guest

    Unhappy Zonealarm closes on its own

    I have been having issues with zonealarm internet security suite for the last couple of weeks now. I have done as suggested and clicked reset and still having the same issue. My MSCONFIG and startup both show zonealarm client to startup when log in but once is logged in and everything is loaded I go over to the zonealarm icon and it just closes so I have to restart the program each time I login. I cannot see any issues with the settings and the tick is checked in the program settings so not sure why it keeps closing.
    ZoneAlarm Security Suite version:9.3.037.000
    TrueVector version:9.3.037.000
    Driver version:9.1.522.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1029855328
    AntiSpam version:6.0.0.2383
    ZoneAlarm Browser Security 1.5.152.14
    ZoneAlarm ForceField Spyware Scanner 1.5.53.209
    ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database 04.130

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: Zonealarm closes on its own

    Hi!
    you do not specify the OS used. I am assuming its XP for the cleanup instructions below.

    First remove ZASS with the ZA removal tool (download on desktop and run as administrator):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone:
    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs ->
    ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    14.) Clear your Temp Directory per the instructions below.
    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them
    15.) Clear the Prefetch folder per the instructions below.
    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    16.) Empty your recycle bin.
    17.) Restart the computer.

    18.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security essential, Avira and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    19.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    20.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    Malware Clean-up Guidance

    21). Clean your system and registry with ccleaner.com
    http://www.piriform.com/ccleaner/download/slim

    22). Re-download the latest ZASS installer
    www.zonealarm.com/zasuitedownload

    23). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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