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Thread: Zone Alarm Corrupting FTP Upload

  1. #1
    Kevin Gale Guest

    Default Zone Alarm Corrupting FTP Upload

    Hi.

    We are the developers of a software product called TAOPIX. Part of the application performs a passive FTP upload to a server running FileZilla FTP server.

    We have had several reports from customers that if Zone Alarm is installed some of the binary data that our application uploads is corrupted. Our Q.A. team have been investigating the problem this afternoon and have duplicated it using v9.2.057 running on a Vista sp2 computer. If Zone Alarm is disabled (or not installed) then the data corruption does not occur. If other firewalls are installed (such as Norton or Windows firewall) the problem also does not occur.


    There are approx. 15 - 20 thousand uploads performed via our software across the world each month and the only data corruption issues that have been reported seem to involve Zone Alarm so a compatibility problem does seem to exist.


    Is it possible for someone from Zone Alarm to help with this issue as we would rather have a solution instead of having to tell customers to use a different firewall product.


    Thanks.
    Kevin

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
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    Default Re: Zone Alarm Corrupting FTP Upload

    Hi!
    sorry all users here, you can try to contact the developers via the official ZA technical support at the link in my signature.
    I usually see this issue on conflicting network cards or buggy network drivers. Try to test it with another card and and drivers.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Kevin Gale Guest

    Default Re: Zone Alarm Corrupting FTP Upload

    Hi.

    Thanks for your reply.

    Unfortunately, it doesn't appear to be conflicting network cards or buggy network drivers. The fact that we have had several reports from different customers and can replicate it on two different computers in our office indicates that it's a Zone Alarm issue.

    I'll try contacting support via the link you suggested to see if anyone can help.


    Regards,
    Kevin.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Zone Alarm Corrupting FTP Upload

    You're welcome!
    Then try support... not sure they will attend you since ZAfree offers no official support but at least you can try.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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