My parents were recently caught by this scam; this scam involves a cold call from a person claiming to be from microsoft. First, they get you to bring up the Event Viewer, telling you that the system errors are "viruses", or "corrupted", and other buzz-words. They will then get you to run ~~snip~~ from your run prompt, enter a number they tell you, and download a peice of software.
The reason I'm telling you, Zone Labs, is that your product (In our case, ZoneAlarm Security Suite), recognised the software that this malicious vendor installed as safe, and would not have bought up a warning when incoming packets were sent to the program, or outgoing packets were sent.
I believe it may be to do with the similarities to the genuine remote access software, LogMeIn. I believe this "~~snip~~ " is a keylogger of some sort, or perhaps a full on malicious remote access client.
The site they get you to go to is ~~snip~~ .
Just thought I'd inform you,