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Thread: [SOLVED] ZASS "Error: Unable to install"

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    rfsharpe Guest

    Default [SOLVED] ZASS "Error: Unable to install"

    Configuration Information:

    ZoneAlarm Security Suite version:9.3.037.000
    TrueVector version:9.3.037.000
    Driver version:9.1.522.000
    Anti-virus engine version 8.0.2.48, DAT file version 1025017280
    AntiSpam version 6.0.0.2383

    OS Name: Microsoft Windows XP Professional
    OS Version: 5.1.2600 Service Pack 3 Build 2600
    Motherboard Manufacturer: ASUSTeK Computer INC.
    System Model: A7N8X-E
    System type: X86-based PC
    Processor(s): x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~1913 Mhz

    Since sometime in early November I will find that ZoneAlarm Security Suite is running in the task bar. I will click on the task and the Zone Alarm Security Control Center window does not appear. If I go to another account or reboot the computer the task running in the task bar will disappear.
    Running "Check for updates" from the Zone Alarm Security Control Center resulted in the following error:

    System
    Error: Unable to install

    An uninstall - reinstall did not cure the problem.

    Note:
    This is the posting in which the solution was found:
    http://forums.zonealarm.com/showthre...te+Uninstaller

    I followed the following instructions and the problem was solved:

    1.) Download the Latest installer preferably with IE Browser and (no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent, uTorrent) and save it to your Hard drive.
    (Multi-Platform, installer will install on Both WinXP SP3 and Vista and Windows7)

    http://download.zonealarm.com/bin/fr...eHistory.htmll

    2.) Before you Uninstall your current ZASS, UNcheck "Load ZA... at startup"
    (under Overview - Preferences tab)

    3.) Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool:
    http://download.zonealarm.com/bin/fr...load/clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    This worked for me...

    Hopefully it will do the same for you...
    Last edited by GeorgeV; June 4th, 2011 at 05:01 AM. Reason: updated ZA Removal Tool link

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