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Thread: [SOLVED] Update Progress Screen

  1. #11

    Default Re: Update Progress Screen

    Auto-update seems to work because it is configured to update every 3 h and
    - it has done so for the last 24 h without generating any alert ...
    - I can see on the "Antivirus/Antispyware main" screen that updated was completed as expected

    However, Manual update generates (still) the same error ...

    Since this affects several users (see above posts) and because it has affected my two computers at the same time, I guess it cannot be due to a faulty configuration of the clients but a problem with the ZA server (and with what it sends in response to a request for a manual update).

    Any other idea and any solution ?

  2. #12
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Update Progress Screen

    Quote Originally Posted by ptulkens View Post
    Any other idea and any solution ?
    Report to ZA technical support at the link in my signature. If their product update servers are down they should be informed about it.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #13
    vode Guest

    Default Re: Update Progress Screen

    I've noticed similar problems in the past with manual updates. Can I just ask, when you do the manual update are you logged on with a Windows administrator account? And, if you have a ZoneAlarm password, have you logged in to ZoneAlarm before starting the update?

  4. #14
    Nickel12 Guest

    Default Re: Update Progress Screen

    I am having issues with the Image verication not showing when I try to reply. I would like to post on this thread. I am making 5-6 attempts B4 I get the post any thoughts

  5. #15
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Update Progress Screen

    Quote Originally Posted by Nickel12 View Post
    I am having issues with the Image verication not showing when I try to reply. I would like to post on this thread. I am making 5-6 attempts B4 I get the post any thoughts
    Then you have something else going on at your end other than ZA. Verification works fine and ZA can''t block those images by default.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #16
    Nickel12 Guest

    Default Re: Update Progress Screen

    I have always done manual updates with ZA. it seem that it is not just" my compatibilty issue" Running 9.3.014.000. AV & Antispam seem to update.Does ZA look at this board?

    ZoneAlarm Security Suite version:9.3.014.000
    TrueVector version:9.3.014.000
    Driver version:9.1.522.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1030432512
    AntiSpam version:6.0.0.2383

  7. #17
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Update Progress Screen

    Quote Originally Posted by Nickel12 View Post
    Does ZA look at this board?
    No, all users here. You need to contact support as already said.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #18
    rfsharpe Guest

    Default Re: Update Progress Screen

    I have the same error as the other people in this forum thread.
    I also have the same symptoms and the same general configuration.
    I first noticed it today (Thursday, 10/11/2010)

    When ZoneAlarm Security Suite goes to update,
    The Anti-virus/Anti-spyware updates.
    The System updates indicates: Error unable to install

    ZoneAlarm Information
    ZoneAlarm Security Suite version:9.3.037.000
    TrueVector version:9.3.037.000
    Driver version:9.1.522.000
    Anti-virus/Anti-spyware engine version:8.0.2.48
    Anti-virus/Anti-spyware signature DAT file version:1030432512
    AntiSpam version:6.0.0.2383

    Windows XP Professional, XP3
    Last edited by rfsharpe; November 11th, 2010 at 07:11 AM.

  9. #19
    Nickel12 Guest

    Default Re: Update Progress Screen

    ZA tech support told me the fix is to run 9.3.037.000 and install the "security toolbar" option which I do not. They also said I can run 9.3.037.000 and just ignore the error until they get it fixed. I do not run any explorer toolbars.

  10. #20
    rfsharpe Guest

    Default Re: Update Progress Screen

    Hi Nickel12...

    Quote Originally Posted by Nickel12 View Post
    ZA tech support told me the fix is to run 9.3.037.000 and install the "security toolbar" option which I do not. They also said I can run 9.3.037.000 and just ignore the error until they get it fixed. I do not run any explorer toolbars.
    I am not a toolbar kind of person myself, but at least they have a work around...
    I will likely wait for a real fix to the problem. My subscription is up in 38 days. If they do not have a fix by then, I will consider some other AV solution.

    Thanks for the information!
    Have a good day...

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