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Thread: ZAX 9.3.037.000 freezes when trying to delete program entries...

  1. #1

    Angry ZAX 9.3.037.000 freezes when trying to delete program entries...

    i'm using ZAX 9.3.037.000. in program control > programs ... i select some programs to delete. and after i click yes, ZAX freezes. then i have to restart my computer to fix it. i'm on windows 7 x64. can this be fixed in the future?
    Last edited by Forum-Moderator; November 22nd, 2010 at 03:39 PM.

  2. #2
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    Default Re: BUG: ZAX 9.3.037.000 freezes when trying to delete program entries...

    Probably an issue at your end. If you think its a bug you need to report it to ZA technical support and get troubleshooted. No use to post it here.

    Link to support in my signature.

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  3. #3

    Default Re: BUG: ZAX 9.3.037.000 freezes when trying to delete program entries...

    how do i report it? do you have a link?

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    Lightbulb Re: ZAX 9.3.037.000 freezes when trying to delete program entries...

    Quote Originally Posted by tsunamiz View Post
    how do i report it? do you have a link?



    You should contact ZA official support Directly (we are all users here). Tech Support is the only one that will be able to properly troubleshoot your problem including collecting logs.

    Please provide them with detailed steps for Reproducing the problem..

    Click on Tech Support in my Signature..

    NOTE: Since you have been having continuing problems on your computer for a long time now after 72 post to this Forum have not resolved your problem yet,

    Maybe you should try to contact a knowledgeable computer person that live near you to help you..

    or it may be time for you to Try some other Security product on your computer?

    Good luck with Tech Support..
    Last edited by GeorgeV; November 22nd, 2010 at 04:54 PM. Reason: fix typo
    GeorgeV
    ZoneAlarm® Extreme Security


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  5. #5
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    Default Re: BUG: ZAX 9.3.037.000 freezes when trying to delete program entries...

    Likely will not be logged as a bug. Something like this would be a huge issue and be all over the forum. (which it is not)
    Probably just a one off issue with your PC and not a general bug that gets assigned as a bug


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  6. #6

    Default Re: ZAX 9.3.037.000 freezes when trying to delete program entries...

    this is not an issue with my computer because i'm on a fresh install of windows 7. i have no other computer problems. this appears to be a bug in that feature of zax.

    also, this is not a feature that is commonly used. most users will leave the program list alone. so unlikely you will get much users reporting it.

  7. #7
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    Default Re: ZAX 9.3.037.000 freezes when trying to delete program entries...

    This could be a simple issue of DB corruption.

    Have you performed a reset of the DB files yet?

    To do this Hold down on the CTRL+SHIFT keys
    Then Right Click on the Z icon in the system tray and select the Reset opton.

    Forum Moderator
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  8. #8

    Default Re: ZAX 9.3.037.000 freezes when trying to delete program entries...

    what does reset db do? does it reset all my zax settings?

  9. #9
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    Default Re: ZAX 9.3.037.000 freezes when trying to delete program entries...

    Yes, you may want to backup your settings before the reset or take note of them.

    Click here for ZA Support
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