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Thread: Email Renewal Message

  1. #1
    wew Guest

    Question Email Renewal Message

    I got an email message saying it will soon be time to renew ZoneAlarm Pro. That's fine; I last renewed it January 2010, but on the ZoneAlarm Pro Overvew Product Info Support and Product Information it says that my Product update service expires in 453 days. What's this and why do I have 453 days left? Thanks.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Smile Re: Email Renewal Message

    Thank you for your inquiry..

    We are all Users here, Customer Support does not monitor this User supported Forum..

    Please Click on the Customer Support Live Chat link in my signature and they will be able to explain or deal with the issue for you..
    Last edited by GeorgeV; November 22nd, 2010 at 07:04 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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  3. #3

    Default Re: Email Renewal Message

    If you have signed-up for automatic renewal when you installed your product, I have noticed that the renewal usually occurs 30-45 days before the expiration. However, that does not fully explain the reason that you appear to have 88 days beyond a full year renewal.

    Check your recent credit card statements to see if there is a charge from CheckPoint/ZoneAlarm.

    To verify your settings:
    Go to http://www.zonealarm.com/security/en...er-service.htm
    Choose "Log in to My Account" using the e-mail address on which you received the notice and your password (If you have forgotten your password, click on "forgotten password" link, your password will be reset and you will receive a temporary password via e-mail)
    Click "Manage Account"
    Click on "Manage Subscriptions"
    Review and/or change the information
    Last edited by walkerl; November 22nd, 2010 at 07:29 AM.

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