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Thread: ZA does not apply Firewall expert rule after edit

  1. #1
    benreffell Guest

    Default ZA does not apply Firewall expert rule after edit

    Hi
    I've recently started to use VLC (Videolan) to watch IPTV. I normally watch it in Firefox browser. Have also used IE. (Firefox requires VLC plugin & IE requires Active X). And have also watched programs directly in actual VLC program.

    I have the same programs & setup on this Windows 7 laptop & Vista laptop. All programs are latest versions & all latest updates installed from Microsoft.

    To watch IPTV you need to set up an expert rule as follows

    Rank______ 1
    Name_____ IPTV
    Source_____ ISP
    Destination_ Any
    Protocol____ IPTV Channel IGMP, IPTV Stream UDP 1234
    Action_____ Block
    Track_____ Alert and Log
    Time______ Any
    Comments__ (Note: IGMP is Membership Rep Ver2, Type 22 & UDP port is 1234)

    this is the only expert rule I have setup.

    However just noticed that when I click <edit>, set Action to <BLOCK> and then click <apply> it does not apply the rule and the IPTV stream still goes to the browsers or VLC. This only occurs in Windows7, my Vista system immediately blocks stream.

    If I reboot then the rule is applied.

    Does this mean ZoneAlarm is not installed correctly or is to do with Windows7?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZA does not apply Firewall expert rule after edit

    Hello,

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..



    can you post possibly a little more information about your computer configuration and what the steps there are to reproduce the problem?

    Also:
    ZA type (Free/Pro/AV/Suite/Extreme) and version # ?
    PC CPU speed
    PC memory Size
    Desktop/Laptop/Netbook
    Windows OS version including Service packs
    Version of software having issues.
    Is there any other Security Programs installed that may Conflict with Zone Alarm?
    Exactly what is done to reproduce the issue in the application.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    benreffell Guest

    Default Re: ZA does not apply Firewall expert rule after edit

    Hi George
    Wow, quick response!
    Sorry, hoped I'd get away with not having to type all this by saying "all latest versions", but then I guess everyone says that! ha ha!

    Here are Win 7 details (this is the one with possible problem, Vista is fine)

    ZA type
    ____ZASS version 9.3.037.000
    ____TV ver______9.3.037.000
    ____Driver______9.1.522.000
    PC CPU speed
    ____2.1GHz
    PC memory Size
    ____4_Gb
    Laptop
    ____HP_Pavilion_DV6
    ____AMD_Athlon_II_Dual COre_M320__2.1Ghz
    ____32-bit
    Windows
    ____Windows 7, ver 6.1 (build _7600)
    Version of software having issues.
    ____VLC (http://www.videolan.org/)
    ____ver 1.1.5
    ____Firefox Plugin_ 1.1.5

    Is there any other Security Programs installed that may Conflict with Zone Alarm?
    ____No
    Exactly what is done to reproduce the issue in the application.
    ____ref initial post

  4. #4
    benreffell Guest

    Default Re: ZA does not apply Firewall expert rule after edit

    BTW. The rule does not take effect when changing it either way i.e. block/allow (then click apply). But it will take effect after system reboot on Windows 7.

  5. #5
    benreffell Guest

    Default Re: ZA does not apply Firewall expert rule after edit

    just tried a little experiment

    Set up a rule to block HTTP protocol.

    It works fine, clicking block/allow (followed by apply) switches from blocking to allow or back again either blocking or allowing pages to load.

  6. #6
    benreffell Guest

    Default Re: ZA does not apply Firewall expert rule after edit

    [QUOTE=benreffell;285189]Hi
    If I reboot then the rule is applied.
    QUOTE]

    Just tried "restart" several times and the rule has not been applied.

    so did a "reboot" and the rule is still not applied . . . . so not sure now whether the first time I rebooted the rule was applied, and IPTV was blocked, or something else stopped it from running, stream has just stopped for no apparent reason on 2 occasions while watching (restarted easily by clicking on channel again).

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZA does not apply Firewall expert rule after edit

    Thank you for your Feedback..

    Please click on the official Tech Support (Live Chat) link in my signature..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    benreffell Guest

    Default Re: ZA does not apply Firewall expert rule after edit

    mmmm.....

    I deleted original rule and clicked apply

    rebooted system

    recreated rule, it now seems to be working fine!

    Can't explain it, I'm 100% certain the rule was created exactly the same, I checked it several times, in particular port numbers etc

    if I have time later this week, I'll do the above a few more times and see if it applies rule every time.

    sorry for what may have been a one off

  9. #9
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZA does not apply Firewall expert rule after edit

    OK, I'm glad it's working now..

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