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Thread: Persistent Win7 BSOD problem

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  1. #1
    laflauta Guest

    Default Persistent Win7 BSOD problem

    I have ZA Security Suite and would love to keep it, but fear I may not be able to. I have been experiencing an increasing frequency of BSODs running 32-bit Windows 7. Diagnostic program traced the problem to vsmon. I tried a fresh reinstall as suggested by ZA tech, and it did not help. I tried the NETBIOS workaround, and if anything the problem got worse. BSODs started occurring daily, so I closed the program and am now using Windows Firewall and my system seems stable now.

    ~~ offtopic ~~

    Thanks for your responses.

    Carlos
    Last edited by fax; December 7th, 2010 at 03:19 AM. Reason: offtopic

  2. #2
    Join Date
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    Default Re: Persistent Win7 BSOD problem

    Hi!
    you need to keep following up with support and report that what suggested did not help. We are all users , your issue must be closely troubleshooted by support including eventually collecting logs (if ZA is the source of the problem). This is the only way to have a chance to get it fixed or escalated to development.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    laflauta Guest

    Default Re: Persistent Win7 BSOD problem

    Thanks Fax for your reply. I did give ZA tech support another go.

    ~~snip~~

    Carlos
    Last edited by fax; December 8th, 2010 at 03:37 AM. Reason: offtopic

  4. #4
    naivemelody Guest

    Wink Re: Never use two anti-virus products at the same time

    laflauta, I notice in your past posts with your XP pc - you had ZA Suite + NOD av + Spysweeper -> http://forums.zonelabs.com/showthrea...165#post225165 <> with similar vsmon issues.

    Question: do you have ZA Suite + NOD av + Spysweeper on your new pc?
    (I wonder )

    Please list your other security software/ monitoring software on your new pc.

    [I wonder - if there is still any pre-installed/ trial security software even if never activated, residing there ] { Is it the software or the set-up?}
    __________________________________________________ ____________

    Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another; simply disabling/ shutting off one anti-virus while trying to use/ install another is not recommended and will cause some sort of problem/ errors - please "properly" un-install one before installing a new anti-virus software.

    Use the vendor's uninstall utility:

    > Remove Norton, McAfee, Trend Micro, BitDefender
    click here > http://www.zonealarm.com/security/en-us/install/step-1.htm

    - or try AppRemover,
    - or use the Windows add/remove software tool in the control panel. Use of the vendor's uninstall utility is preferred.

    ~ All we are saying... is just use one anti-virus ~
    __________________________________________________ __
    NaiveMelody NYC - 12-8-10 - Imagine - John Lennon
    Last edited by naivemelody; December 8th, 2010 at 08:15 PM.

  5. #5
    laflauta Guest

    Default Re: Persistent Win7 BSOD problem

    ZA + NOD, no Spysweeper. I removed all anti-spyware as a troubleshooting measure.

    There is no pre-installed security software of any kind. The first thing I do with a new PC is get rid of that stuff.

    Thanks,
    Carlos

  6. #6
    Join Date
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    Default Re: Persistent Win7 BSOD problem

    Sorry, some off topic comments needed to go. Please stick to the issue also for the benefit of other users trying to troubleshoot similar issues.

    You cannot run ZA Suite with NOD even if the antivirus portion is disabled. Kernel drivers are still loaded and conflicts will araise.

    You will need to downgrade to ZAPRO or ZAfree if you want to have both products to co-exists and the version of NOD to be used should not contain any firewall.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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