For the past 2 days - I have had problems updating the AV definitions in ZoneAlarm Internet Secuirty Suite.
The problem occurred in version 9.3.014.000, where I mentioned in a previous posting that I noticed erratic behaviour in ZoneAlarm updating. On day 1, it would not update for 4 hours since when I turned the PC on. The only message I got was when I tried to manually update was; "Error: Download Error." Afterwards, it updated, but then it couldn't for the rest of the day.
On Day 2 - the PC was turned on, it updated, then at 12 noon it tried to update, no good. For 8 hours since then, it would not update. I contacted Tech Support who said there were no problems with the update servers.
I applied the update patch (version 9.3.037.000) - at first it would not allow me to upgrade, I got a BSOD half way through. I uninstalled it (using the cleaner tool, cleaned using CCleaner) and reinstalled. It installed, then updated - good! Three hours later, it had not updated the AV definitions.
All the suggested settings were left untouched - I'm using all the defult settings. The only thing I have changed is the frequency of when ZA updates, it was set on every 3 hours but I changed it to every 30 mins.
I've scanned using MalwareBytes, Spybot Search and Destroy and SuperAntiSpyware Edition FREE (all up-to-date, not using real-time protection, ZA was turned off during the scans) with the PC disconnected from the net. I also scanned suing ZA too - all results said no infections were detected.
So now I have virus definitions that were received at 7.39 am this morning and ZA has not been able to update since, not sure how old the definitions have to be before Windows Security Centre flags the issue up.
I'm using Win XP Home Ed, SP3, all MS updates up-to-date and applied. Using ZAISS ver: 9.3.037.000, ForceField ver: 1.5.053.049.
Any help is appreciated