Results 1 to 3 of 3

Thread: Settings keep changing

  1. #1
    mitchz Guest

    Default Settings keep changing

    I just installed Zone AlarmSecurity Suite 9.3.037.000 about a week ago, got it as a Costco Identity Guard user.

    If this problem was posted I looked but didn't see it.

    The Program control, email protection and virus scan schedule setting keep changing. I set prog ctrl to either auto or high, click custom, check all boxes and after some time it changes to only Microsoft catalog utilization. Email protection keeps changing from On for outbound mail to OFF. Also, I set the virus scan schedule for daily and it keeps changing to monthly. I'm also getting the new network issue that I read about on other posts.

    Any help would be appreciated.

    mitchz

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Settings keep changing

    This is normally due to a bad install or corrupted settings or the system not allowing ZA to work properly.

    Do your custom settings then right click the ZA icon and select "shutdown ZoneAlarm...". Wait 2-3 minutues the open ZA and check if the settings are kept. If yes, then something else is going wrong with the system that blocks the correct saving of the settings.

    If not, then try to reset the ZA settings:

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    If you have still problems and your are confident is not due to your system then try a full cleaning, removal and reinstall. Unfortunately you do not specify the OS. The instruction below are for XP.

    First remove ZASS with the ZA removal tool (download on desktop and run as administrator):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone:
    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs ->
    ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    14.) Clear your Temp Directory per the instructions below.
    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them
    15.) Clear the Prefetch folder per the instructions below.
    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    16.) Empty your recycle bin.
    17.) Restart the computer.

    18.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security essential, Avira and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    19.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    20.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    Malware Clean-up Guidance

    21). Clean your system and registry with ccleaner.com
    http://www.piriform.com/ccleaner/download/slim

    22). Re-download the latest ZASS installer
    www.zonealarm.com/zasuitedownload

    23). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    mitchz Guest

    Default Re: Settings keep changing

    Fax, I really appreciate your detailed response. Just got your reply today and will try right after Christmas. Switched to AVG free temporarily, but will give ZA another try after using your fix. Thanks again,
    mitchz

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. I was changing my program settings and messed something up.. Need help :'(
    By fuzzyroes in forum General - Questions that don't fit any other category
    Replies: 1
    Last Post: March 24th, 2009, 04:37 AM
  2. changing "remembered" settings
    By gcable in forum General - Questions that don't fit any other category
    Replies: 9
    Last Post: June 18th, 2007, 10:44 PM
  3. Changing firewall settings
    By kev_n_cfc in forum General - Questions that don't fit any other category
    Replies: 0
    Last Post: September 17th, 2006, 08:25 AM
  4. Replies: 3
    Last Post: January 25th, 2006, 12:38 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •