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Thread: iPhone and iTunes sync blocked by ZoneAlarm

  1. #1
    3Cubed Guest

    Default iPhone and iTunes sync blocked by ZoneAlarm

    I'm having a problem syncing iTunes with my new iPhone4 when Zone Alarm is on.

    I'm running Vista premium 64 fully updated, so is itunes and the iPhone.

    ZA was installed on the computer within the last month. Back then it solved a problem I was having with Comodo firewall blocking Apple Airplay. I hope I dont have to leave ZA to find a solution to this problem.

    I tried holding Ctrl an shift while right clicking ZA icon and clicking reset, did the restart and all. Didn't help. I also tried updating but updater says I'm running the latest version of ZA.

    Thanks Kasper.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: iPhone and iTunes sync blocked by ZoneAlarm

    Latest version should work with iTunes. Try a full removal of ZA with the ZA removal tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe

    and install the latest version. DO NOT touch any defaults and test again.

    Latest free version is here:
    www.zonealarm.com/zadownload/

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    3Cubed Guest

    Default Re: iPhone and iTunes sync blocked by ZoneAlarm

    Hi Fax.

    Thanks for your help, I preformed the steps like you said, but I'm sad to report that it didn't help at all.

    When I connect the iphone, itunes starts backing up the phone (step 1 of 4 or 5) it freezes here and I have to force a windows close on itunes and some times this will corrupt the backup files. With ZA disabled, this works with no problems...

    Other things to try?!

  4. #4
    tuckerman5 Guest

    Default Re: iPhone and iTunes sync blocked by ZoneAlarm

    I have the same problem, but I found what appears to be the resolution on this discussion thread: http://forums.zonealarm.com/showthread.php?t=75280

    Be sure to scroll down to the last entry from shieldwulf. Good luck!

  5. #5
    tuckerman5 Guest

    Default Re: iPhone and iTunes sync blocked by ZoneAlarm

    Quick update on the post I wrote yesterday: It didn't work for me (I couldn't try it until several hours after I wrote that post). Sorry.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: iPhone and iTunes sync blocked by ZoneAlarm

    Hello,

    We are looking into this issue.

    We believe it may be caused by the new browser security tool bar found in Free ZoneAlarm Firewall 9.2

    Its best to disable ZA while updating the OS on the iPhone for now.

    http://forum.zonealarm.com/showthread.php?t=74753

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