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Thread: Za updates hangs system

  1. #1
    shatto Guest

    Default Za updates hangs system

    Every...EACH...time I open a site:
    ZA begins uploading updates.
    And this locks up the computer.

    We are not amused.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: What NOW!

    Quote Originally Posted by shatto View Post
    Every...EACH...time I open a site:
    ZA begins uploading updates.
    And this locks up the computer.

    We are not amused.
    Hello,

    You make it very hard to help you if you don't provide enough information for us to figure out what your problem is....

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..


    can you post possibly a little more information about your computer configuration and what the steps are to reproduce the problem?

    Please provide the following infomation:

    What ZA Type and version # are you using?
    List your ZoneAlarm product Type (Free,Pro,AV, Suite,Extreme) and also the ZA version number (7.0,8.0,9.0,9.1,9.2,9.3),

    PC Brand and CPU speed
    PC memory size?
    What Browser are you using and version #

    Windows OS version ( XP/Vista/Windows 7 23-bit/64 bit) including Service pack updates
    Windows OS (XP SP 2 or 3 / Vista SP 1 or 2 / Windows 7 32-Bit/64-Bit),

    Is this a Desktop/Laptop/Netbook?

    What other Security Software you have installed that may be conflicting with Zone Alarm.

    Explain Exactly what is done to reproduce the issue in the application.
    Last edited by GeorgeV; November 30th, 2010 at 01:13 PM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    shatto Guest

    Default Re: Za updates hangs system

    I eventually called and was told to set the download frequency. I set it to twice in 24 hours and now it only bothers me once a day.

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