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Thread: Update frequency setting not working properly for ZoneAlarm Extreme Security 9.3

  1. #1

    Exclamation Update frequency setting not working properly for ZoneAlarm Extreme Security 9.3

    Update frequency setting is not working for ZoneAlarm Extreme Security. I have it set to update "every 24 hours" but it still does updates before that. Can this be fixed?

    I'm using Win7 x64 with ZoneAlarm Extreme Security 9.3.037.000.
    Last edited by tsunamiz; January 3rd, 2011 at 10:36 AM.

  2. #2
    Join Date
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    Default Re: Update frequency setting not working properly for ZoneAlarm Extreme Security 9.3

    As suggested to you in many threads you need to troubleshoot your issue with official support. You have way too many issues (judging for the many posts and problems) and its important you contact official support to get the issue logged and troubleshooted. 24h update is not really recommended since hundreds of new viruses are added to the database every hour. If you can't reduce the update to far less frequency then better you find a product that updates correctly on your system than keep suboptimal settings.

    Please post back if you get the problem solved, it may help other readers here with similar problems.

    Thanks,
    Fax
    Last edited by fax; January 3rd, 2011 at 10:43 AM.

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  3. #3
    Join Date
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    Default Re: Update frequency setting not working properly for ZoneAlarm Extreme Security 9.3

    Sorry We are ALL users here in this Forum,

    also, that issue has already been discused and an Official Responce has been Posted in the AV/As section Sticky Post at the top of that Section..

    http://forum.zonealarm.com/showthread.php?t=75551

    You may have to wait for a fix expected in the Next Major Release sometime in early 2011, after the BETA Testing is completed..

    No ETA available at this time on a release date..
    Last edited by GeorgeV; January 3rd, 2011 at 06:31 PM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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  4. #4

    Default Re: Update frequency setting not working properly for ZoneAlarm Extreme Security 9.3

    is there other ways to submit bug reports other than live chat?

  5. #5
    Join Date
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    Default Re: Update frequency setting not working properly for ZoneAlarm Extreme Security 9.3

    No, sorry.
    First you need to troubleshoot the issue with support to confirm it or not.
    Last edited by fax; January 3rd, 2011 at 11:00 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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