ZoneAlarm Security Suite version:9.3.037.000
Anti-virus engine version:126.96.36.199
Anti-virus signature DAT file version:1042362208
Windows XP SP3
Netbook Acer Aspire one
In use ZASS doesn't cause any problems but while scanning it does. Not straight away but after 9min 10sec of scanning, 24% done with 6384 files scanned, whether I'm using it with other programs opened or not, the entire computer freezes. I just get the hour glass appear on ZASS window returning to an arrow off it. This is repeatable. I can still move the mouse cursor but clicking on anything else doesn't work. Even ctrl alt del doesn't do anything. The only thing that does work is the power off button, press and hold. Off.
Any ideas as to where to start to resolve this? I'll try scanning in safe mode to see if it works from there but normal mode is my usual mode of operation.
Edit....Ok, maybe I won't try it in safe mode. Even though I manually start it I just get the icon showing in the tray saying the UI is initialising. That's it.