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Thread: [SOLVED] Anti-virus signature DAT problems

  1. #1
    qwerty717 Guest

    Default [SOLVED] Anti-virus signature DAT problems

    ZoneAlarm Security Suite version:9.3.037.000
    TrueVector version:9.3.037.000
    Driver version:9.1.522.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1043662528
    AntiSpam version:6.0.0.2383

    ------------

    my suite updates properly..but when i checked the latest DAT version here in the forums the latest one is 1043666624.. I've been monitoring this for almost 10 update attempts but my DAT version is still the same..any help will be appreciated..

    I'm using windows xp sp3 32bit

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Anti-virus signature DAT problems

    Tried a manual update? If the manual update finish correctly without error try a reboot of the PC (after completion). It may update correctly but the GUI does not display it.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    qwerty717 Guest

    Default Re: Anti-virus signature DAT problems

    yes..as i've said i have already tried over 10 update intervals (all manual) but it's still the same..but the restart one..i will try that now..

  4. #4
    qwerty717 Guest

    Default Re: Anti-virus signature DAT problems

    i have tried a restart..but the DAT version is still the same..

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Anti-virus signature DAT problems

    It may be a temporary glitch... monitor the situation for the next few days. If you see no changes then report the issue to the official ZA technical support at the link in my signature. They will help you to troubleshoot and fix it.

    Have your PC crashed or hang or hang at shutdown recently? Did you install/updated anything recently that could have caused it? Malware infections? I am just mentioning some of the things that could corrupt ZA.

    Thanks,
    Fax
    P.S. Of course keep us updated if you find a solution! It may help other users here...
    Last edited by fax; January 21st, 2011 at 06:55 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    qwerty717 Guest

    Default Re: Anti-virus signature DAT problems

    oh about the link in your signature it's not working for me it always says unable to connect (i'm using firefox) and yes i have also tried it in IE8 same problem.

    and about the malware infection ZASS recently detected a trojan here in my pc "srchasm.dll"(just 3 days ago)

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Anti-virus signature DAT problems

    Uuuhm... this means you have something else going wrong there or the malware have damaged your OS. The links works perfectly.
    Check the host file and clean it... from any entry that kills the ZA support (*** liveperson.net)

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    qwerty717 Guest

    Default Re: Anti-virus signature DAT problems

    oh.. i see it. going to live chat now thanks

  9. #9
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Anti-virus signature DAT problems

    well, probably too early to worry or panic... DAT is still very recent. Wait a couple of days before getting into resetting/remove/reinstall...

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    qwerty717 Guest

    Default Re: Anti-virus signature DAT problems

    the technical support suggested a reinstall..i'll give a try tomorrow thanks for your time fax it's currently 12:21am here haha..I'll report back later this morning =)

    EDIT:

    whew..good thing it's still recent..thanks anyways fax God bless you =)
    Last edited by qwerty717; January 21st, 2011 at 07:16 AM. Reason: typo's added new entries

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