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Thread: datalock problem with win7

  1. #1
    aguila Guest

    Unhappy datalock problem with win7

    Hello,

    I installed datalock on a brand new laptop running windows 7 Pro and fully encrypted my HD. Right after, my laptop got stuck running any safe mode (command mode, simple safe or safe with networking) when loading the file classpnp.sys and had to shut it down. I did it over and over and always encountered the same problem.

    I uninstalled docklock and the problem was solved right away. Please, could you help me?

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: datalock problem with win7

    Well normally any incompatibility with a PC happens before drive is encrypted.

    Possible you have a problem with your OS or hard drive

    We never seen an issue like this ever with DataLock.

    Forum Moderator
    Click here for ZA Support
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  3. #3
    aguila Guest

    Default Re: datalock problem with win7

    Thank you for your help! The Dell engineers performed all testing on site (HD full tests included - I could verify results while testing) and found the laptop and the Win7 are OK.

    They suggested uninstalling recently installed software and try again. I did it and the first piece of software I uninstalled was Doclock and it worked.

    My laptop is working perfectly now (it is pretty fast BTW ) but I would like to be able to reinstall Docklock.

  4. #4
    aguila Guest

    Unhappy cannot reinstall datalock

    Hello,

    I cannot reinstall datalock. After the step: [file extraction completed successfully] I get an error message saying "Fail to start the Data Encryption installation program. Please contact support for more information"

    My laptop runs on win7 pro

    Please, could you help me?

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: datalock problem with win7

    Sorry to hear you are having problems with Datalock, if you want to be assisted on the spot you need to contact the official ZA technical support that can be reached at the link in my signature. We are all users here. (except the forum moderator)

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    aguila Guest

    Default Re: datalock problem with win7

    Thank you! I will do it!

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: datalock problem with win7

    You're welcome!

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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