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Thread: Free ZoneAlarm installation

  1. #1
    ronrumbol Guest

    Default Free ZoneAlarm installation

    I have been running ZoneAlarm for about 12 months. I received an email inviting me to upgrade to version 9.2.105 which I carried out but could no longer access ZoneAlarm. I then uninstalled the product and carried out a new installation by visiting the ZoneAlarm website, but I still cannot access it. It shows in the program list and as an icon but is not in the system tray.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Free ZoneAlarm installation

    Hi!

    try to fully remove ZA with the ZA removal tool:
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Then double check all files of ZA are gone, see below for a list of forlder to check and clean (assuming you are using XP):
    I cannot find or run the ZoneAlarm uninstall program (XP/2000)

    Re-download a fresh ZA copy
    www.zonealarm.com/zapdownload/

    Shutdown any other security tool installed and install.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    ronrumbol Guest

    Default Re: Free ZoneAlarm installation

    Many thanks for your reply and advice.
    I carried out your instructions to the letter but I still cannot access the newly installed ZA. Again it does not show in the system tray and when I double click on the desktop icon it does nothing. So I don't know whether it is running or not.

    As a precaution I have now started Windows firewall.

    Any thoughts please?

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Free ZoneAlarm installation

    Sorry no other suggestion from my side....

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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