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Thread: No update ZoneAlarm Extreme Security

  1. #1
    jbrg Guest

    Default No update ZoneAlarm Extreme Security

    Hello,
    I can not make update for the anti-virus of ZoneAlarm Extreme Security.
    When I click the update button, a error message appears saying "No connexion to the server".
    Windows XP SP3.
    No proxy.
    ZoneAlarm Extreme Security version 9.3.037.000 bought March 7th, 2011.
    Tell me how to resolve this.
    Thank you,
    Cordially,
    Jean Bernard

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: No update ZoneAlarm Extreme Security

    I have not had any proble updating the AV definitions with Zone Alarm Extreme Security 9.3.037.000 on Windows XP SP3.. or Windows 7 SP1

    There are several things that can cause your problem..

    Corrupted Configuration..

    which can be caused by changing some of the Default ZA Settings, or by conflicting Security programs.. or maybe by contamination from infected malware..

    this problem may also be caused by Limited resouces on your computer, or your ISP provider, or too may other programs running in the Backgrown or Competeing with Zone Alarm for Resorces..
    =========

    Try a Reset of the Default ZA settings..

    Follow the instructions below to See how to do it:

    ============================================

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    ============

    If all else fails, you can contact ZA Tech Support free of charge with your ZA Extreme License key and give them the details of your computer and version of ZA..

    Click on the Live chat link in my signature..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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