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Thread: Latest 9 Free French - firewall locks up

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  1. #1
    Jeanpaulo Guest

    Default Latest 9 Free French - firewall locks up

    Following the prompts, I installed V 92_105_000 fr on my Win XP pro system.
    (SP 3)

    I almost immediately got a problem. While ZA firewall was running, all
    clicks on the ZoneAlarm icon on the lower right corner did not open
    the menu (used to lock all internet activity).

    At the same time, the 'start menu' entry was also producing no results.

    When stopping Windows, the Zone Alarm process was not responding, and
    system would shut down before it was killed.
    ZA would work for a time after reboot.

    I restored 92_091_00 Fr, and the problem went away.

    Thanks for any help.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Latest 9 Free firewall locks up

    Hi!

    this is normally due to ZA left overs. Remove ZA and check that any ZA leftover is removed, see here for directions: I cannot find or run the ZoneAlarm uninstall program (XP/2000)

    Reinstall again and check... also try to boot your system selectively. To double check ZA is conflicting with third party software installed on the system.

    1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor and ForceField (if present), and click OK.
    8.) Restart your computer

    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Jeanpaulo Guest

    Default Re: Latest 9 Free firewall locks up

    Thanks for the suggestion, but I am very reluctant to do a job that will clear all my settings, and modify registry.

    I was hoping that someone would have the same problem.

    My reason is that the problem was GONE after a regular de-install of
    the new version, and a regular install of the prévious one.

    So, whatever is incompatible (Avira ?) is only so because of the latest
    version 9 firewall.

    This already happened to me once with Norton. The latest version was
    incompatible with utilities that I needed, so I throwed away Norton
    completely.

    If no help comes; I can live with disabling auto-update...

    Regards, JP

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Latest 9 Free firewall locks up

    Ok, thanks for your feedback...

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Jeanpaulo Guest

    Thumbs down Re: Latest 9 Free firewall locks up Again

    I wanted to be sure, so I followed the step by step full de-install.
    Then I re-installed the new version (no toolbar).

    Although everything runned normaly, I did not get the 'you are ok' page
    on start. Then, immediately the 'Zone Alarm' icon on the desk did nothing
    at all, and the icon in the notification area did not respond on right click.

    The network was also dead.

    I tried to start the 'Uninstall' program, but it failed to run, and then the
    system will not stop at all. I had to shut down the power.

    I restarted in safe mode, de-installed ZA again, and restarted.

    I then re-installed the 'old' version (its only problem is that it requests for
    unknown reason to define the local network that does not really exists
    at every link restart).

    THEN... Everything is OK with version zaSetup_92_091_000_fr.exe

    There is definitely a problem with version 92_105.


  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Latest 9 Free French - firewall locks up

    Considering you have moved back to an old version of ZA and the issue is resolved I will close this thread.
    Please do not hesitate to PM me if you need to re-open it to post updated information if related to the latest version of ZAfree french.

    Please note that it is never a good a idea to run old security tool, better to find up to date altenatives that works well on your system. There are pleanty of choices out there.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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