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Thread: internet stoped after zonealarm expired

  1. #1
    klmcnc Guest

    Default internet stoped after zonealarm expired

    My zonealarm security suite (latest version 9....) expired and my internet acess just stoped the same time, I have not installed anything new. I have removed zonealarm(uninstalled including registry) but still no acess. I know I have internet all the way to the cord end rj45 (tried on another computer). The computer shows an network connection and all the devices are working properly. But no ip adress can be found. I am running xp sp3

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Post Re: internet stoped after zonealarm expired

    Hi!

    see here for removing all left overs from ZA before re-installing.

    Before installing ZASS ensure you have removed all other security tools installed. ZASS does not play nice with many other security tools. They may block its correct functioning including updates.

    For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security Essential, AVIRA and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should. Double check you have really removed all other security tools by running this utility http://www.appremover.com/

    Also clean your system and registry with ccleaner.com
    http://www.piriform.com/ccleaner/download/slim

    Finally, remember you need to install ZA from an administrator account.

    Last but not least. Re-download the installer from ZA:
    I want to download the latest version of ZoneAlarm. (Windows 7 compatible)
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    joecheese Guest

    Default Re: internet stoped after zonealarm expired

    My first thing i would do is the following...

    Click "start" go to Settings and Internet
    connections and click it when there right click
    and click Properties and in General look and see
    if any of the programs you have listed is a Anti
    virus product(for example Kasperky) if you find
    one remove it at once by clicking the box and
    clicking uninstall and then click OK.

  4. #4
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: internet stoped after zonealarm expired

    Quote Originally Posted by klmcnc View Post
    But no ip address can be found. I am running xp sp3
    Have you tested your network connection just to make sure.

    Are you behind a router, if so you can can "ping" your router.If you ping your router and get no response, it can mean that your router is not working, or that your network card is not working.

    Go to Start, Run, type cmd Enter.At the MS-DOS prompt type the following : ping 127.0.0.1 or ping localhost

    Go to Start, Run, type cmd Enter.At the MS-DOS prompt type the following : ipconfig /all then ping your IP address of the default gateway.

    This should show a listing of replies from the network card and router.

    This also comes to mind, a corrupt NIC Driver.Repair a Corrupt NIC Driver at this link :

    http://www.ehow.com/how_6767355_repa...ic-driver.html

    Hope this helps.

    Have a nice Day
    Last edited by Sky Soldiers; April 22nd, 2011 at 05:51 AM. Reason: typo, more info, added link

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