I renewed my subscription a little while ago. I noticed a small red cross on the icon in the system tray. When I clicked on the icon the overview indicated that I had no anti-virus protection. Every time I turned on my computer I got a message saying that my subscription had expired. Out of curiosity I clicked on the "renew" button which led to the same web page I had visited when I renewed and suggested I download what I had already downloaded. I kept hoping it would right itself but it has not. Today I removed ZoneAlarm and downloaded it again but the position is exactly the same.