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Thread: ZA Not updating!!

  1. #1
    boyercam Guest

    Angry ZA Not updating!!

    Hi all,


    I'm new to these forums so I hope I get an answer!
    Anyway...

    Zone alarm says I have to update my Anti-Virus/Anti-Spyware but when I update it I get this:

    Anti-Virus/Anti-Spyware :
    (!)Error: Download Error
    System:
    (\/) Up to date

    Is there a problem?

    I'm running Windows XP Home Edition SP3

    Boyercam
    p.s I can update on my laptop running Windows 7 SP2 (I think)

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ZA Not updating!!

    Exact version number of ZA used? Is you ZA up to date? Is your license valid? Is it since first install? Was working before?
    Any issue with malware? Any changes on the system? Any crash, hangs, problems? What have you tried to resolved the issue? Reset? Unistall?

    More information you post more likely other users here will be able to help you.

    Otherwise, as a licensed user of ZA you can contact, free of charge, the ZA technical support at the link in my signature.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    boyercam Guest

    Default Re: ZA Not updating!!

    Sorry...

    ZA Version: 9.3.037.000
    Fully Licensed
    Has updated before.
    I've tried a reset but It still won't update.

    Windows XP Home Edition SP3


    Hope this helps.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ZA Not updating!!

    THen follow up directly with support, they will help you to troubleshoot the issue if ZA related.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    linusf Guest

    Angry Re: ZA Not updating!!

    My wife's Extreme Security is not downloading av updates, exactly as this thread says. She has an XP Pro up to date. It gets an OS warning that the signatures are out of date but nothing from ZA.
    v 9.3.037.000
    driver v 9.1.522.000
    av/as engine 8.0.2.48
    DAT 104931208
    antispam 6.0.0.2383
    za browser 1.5.152.14

    Other downloads work as usual.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ZA Not updating!!

    Hello,

    Sorry, no use to reply in this thread. ZA support does not monitor this board. As posted twice in this thread you need to contact the official ZA support and troubleshoot the issue with them. The link to ZA technical support is in my signature.

    Thanks,
    Fax
    Last edited by fax; May 28th, 2011 at 08:24 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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