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Thread: Windows 2000 Professional Norton Antivirus 2006 which version of free Zone Alarm ?

  1. #1
    askforgino Guest

    Default Windows 2000 Professional Norton Antivirus 2006 which version of free Zone Alarm ?

    Hi All:
    My message subject says it all. I'm running Windows 2000 Professional fully patched with all Windows Critical Updates applied. I'm also running
    Norton Antivirus 2006 - the plain vanilla Antivirus program - not
    Norton's suite.
    Which version of
    free Zone Alarm should I run? Are the most current versions (e.g. 6.5.xxx) recommended or should I fall back to an older (e.g. 6.1.xxx) version of Zone Alarm?
    I understand I should deactivate Norton's Internet Worm Protection.
    Thanks for any help you can provide.

    Operating System:Windows 2000 Pro
    Product Name:ZoneAlarm (Free)
    Software Version:

  2. #2
    billc Guest

    Default Re: Windows 2000 Professional Norton Antivirus 2006 which version of free Zone Alarm to use?

    You should be able to use the latest version of Zone Alarm Free. Here's a download link to 5.5.737.000 . You are correct about turning off your Worm Protection in NAV.

  3. #3
    askforgino Guest

    Default Re: Windows 2000 Professional Norton Antivirus 2006 which version of free Zone Alarm to use?

    Hi Bill:
    Thanks for the link. I assume you meant to type "6.5.737.000".
    I had that version installed with Norton's Worm Protection disabled. Unfortunately that combination is now unusable for me. Since the beginning of this week my machine takes more than 10 minutes to go from the Windows login screen to the point where the Norton popup alert appears. In many cases my machine never completes the startup process; I've let it run for more than 45 minutes at 100% CPU and it's never completed the startup process. Before this problem arose it took roughly 45-60 seconds to complete that sequence.
    Am I the only person experiencing this problem? I've tried installing earlier versions of free Zone Alarm (6.1.737.000, 6.1.744.001) and tried reinstalling 6.5.737.000 but no joy. My machine takes forever to start and sometimes does not start at all.

  4. #4
    billc Guest

    Default Re: Windows 2000 Professional Norton Antivirus 2006 which version of free Zone Alarm to use?

    Sorry. I did type the wrong version. If you've installed and uninstalled Zone Alarm a couple times, I think there is a good chance some files might have been left behind that's causing your problem. There are two ways to try to solve the problem. The first is with a 'clean' uninstall followed by a fresh install. If that does not work, then a manual uninstall as outlined by Zone Labs here should clean up your machine for sure and permit you to make a fresh install hopefully without the problems you've mentioned.

    Here are the 'clean' uninstall steps if you want to try that first. Go into the start menu locate the zonelabs entry and right click on the uninstaller and select properties. Now in the target box you must add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean click apply and then OK. Next open ZA and turn off the load on boot option, then reboot and then run the uninstaller.This should get rid of all of ZoneAlarm. Now go to your windows temp folder and delete everything. Find the folder named Internet logs and delete it then empty your recycle bin.

  5. #5
    askforgino Guest

    Default Re: Windows 2000 Professional Norton Antivirus 2006 which version of free Zone Alarm to use?

    Hi Bill:
    I uninstalled Zone Alarm V6.5.737.000 using the instructions provided here
    on Oct 31st. These instructions look similar to yours. I'm sure I cleaned out all
    traces of ZA using the instructions I followed. After I uninstalled ZA I made a Ghost image of my C: drive. I restore this Ghost image whenever I try to install a different version of Zone Alarm.
    I experienced no problems
    installing Zone Alarm.
    As I mentioned previously I
    installed versions 6.1.737.000, 6.1.744.001, and 6.5.737.000 successfully.
    The problem occurs when I reboot the machine and Zone Alarm tries to start. At that point it seems to battle with Norton Antivirus 2006. Sometimes my machine actually completes the boot process (this takes at least 10 minutes) and other times it runs for 45+ minutes and doesn't finish. As I mentioned previously my machine's CPU utilization jumps to 100% during the startup process. Once the machine does start properly Zone Alarm and Norton Antivirus seem to run together just fine.
    Am I the only person experiencing problems with Windows 2000 Professional, Norton Antivirus 2006, and Zone Alarm? For what it's worth I am successfully running Windows XP Professional, Norton Antivirus 2006, and Zone Alarm 6.5.737.000 on another machine.

  6. #6
    billc Guest

    Default Re: Windows 2000 Professional Norton Antivirus 2006 which version of free Zone Alarm to use?

    You're the first I've seen with this problem, but perhaps others have and can help. You've done the proper things as far as Zone Alarm goes...do you think it could be NAV that's the problem? Does your computer boot ok if Zone Alarm is not installed? If so, what happens if you turn off the Zone Alarm start at boot option then start Zone Alarm after your computer boots...are there problems then?

  7. #7
    askforgino Guest

    Default Re: Windows 2000 Professional Norton Antivirus 2006 which version of free Zone Alarm to use?

    Hi Bill:
    If Zone Alarm is not installed my machine starts up OK. Under these conditions it takes between 45-60 seconds from the time I logon to the time the Norton Antivirus popup appears.
    I did not try your suggestion about installing Zone Alarm, turning it off before shutting down, and then turning it on after logging on. While it sounds like it might work there's one flaw in it: when I install Zone Alarm it forces a machine reboot so there's no way to turn off *that*. That initial reboot is not guaranteed to run to completion. Sometimes it does (although it might take 10+ minutes) and sometimes it doesn't.
    Yes it's possible that the problem lies with Norton Antivirus 2006 not playing nice with Zone Alarm. On the other hand on my other machine running Windows XP Professional, Norton Antivirus 2006 and Zone Alarm 6.5.737.000 the two products do work well together.
    Are there any other options?

  8. #8
    billc Guest

    Default Re: Windows 2000 Professional Norton Antivirus 2006 which version of free Zone Alarm to use?

    I just picked up on something you said I didn't understand before. In your last post, you said that "when I install Zone Alarm it forces a machine reboot". That means to me you're having a system crash...Zone Alarm should not force a reboot but rather should tell you to do it to complete the installation. This suggests the problem. I've not used Win 2000 but I'll give you directions on how to change the 'auto-reboot' in XP which is likely the same. Go to Start > Control Panel > System > Advanced tab > Startup and Recovery > click on "Settings" and then uncheck the "auto restart" box. Now you should get a blue screen (aka. BSOD) with some codes as to the cause of the crash instead of an auto-reboot.

    Also, you can look in your Event Viewer to see what it might say about the cause of the crash. Usually you'll get a application's name and some codes. You can find your Event Viewer in Administrative Tools in your Control Panel. I'm not sure I'll be able to tell you from the codes, but a technician familiar with your OS probably can.

    This whole set of events suggests to me that Zone Alarm is in conflict with another program or driver. So when you asked, "Are there any other options?" I think I have one. First make sure you've removed all the left-over Zone Alarm files that may be lurking in the Bowels of your OS. This Zone Labs help site will tell you how to clean your machine. Once you do that, download and save a new Zone Alarm program, do not run it. Next boot your computer into the Safe Mode and then run the installation. Once in the Safe Mode only the minimal programs are running and my guess is the program causing the conflict will not be running and you can install Zone Alarm. Let us know what happens.

  9. #9
    askforgino Guest

    Default Re: Windows 2000 Professional Norton Antivirus 2006 which version of free Zone Alarm to use?

    Hi Bill:
    I hope I haven't misled you. My machine most certainly does not crash when I install ZA. In fact I can't remember the last time this machine had a BSOD. I just checked my Event Log; there are no crash reports there.
    My comment
    "when I install Zone Alarm it forces a machine reboot" means that a successful install of Zone Alarm includes a popup box that says the Zone Alarm installation will be completed upon restarting the machine; this popup box requires me to restart the machine. The popup box contains only an "OK" button which, when pressed, shuts down my computer and restarts it.
    Some software install programs indicate that you must restart your machine for the install to complete and then give you the option to restart the machine immediately or to restart it later. Zone Alarm does not give me this option; it forces my machine to reboot immediately. Note that the reboot process is perfectly clean. Windows shuts down cleanly, the machine restarts cleanly, the BIOS screen appears, Windows starts up normally, and I'm able to login. Then the CPU utilitzation jumps to 100% and stays there; sometimes the machine completes the startup process (10+ minutes later) and sometimes is doesn't (45+ minutes later).
    I'm almost positive the problem is related to Norton Antivirus 2006. I suspect NAV is really the culprit in this situation. The problem started with this week's set of NAV updates. Unfortunately the problem seems specific to Windows 2000 Professional. As I mentioned I
    run another machine with Windows XP Professional, Norton Antivirus 2006 (the exact same NAV software that I'm running on my W2KPro box because my NAV license allows me to install it on up to three home computers), and Zone Alarm 6.5.737.000. That machine seems to be running fine with the most recent NAV updates.
    Also note that the two machines are almost identical. I assembled them about 3+ years ago. They contain the same motherboard, similar processors and quantity of RAM, similar video cards, identical DVD+R burners, and so
    on.
    Please note I have not installed Internet Explorer 7.0 on any of my machines. That is not a factor here.

    Message Edited by AskForGino on 11-02-200606:45 PM

  10. #10
    billc Guest

    Default Re: Windows 2000 Professional Norton Antivirus 2006 which version of free Zone Alarm to use?

    Sorry. I did miss-understand. I thought you were saying the machine rebooted by itself. OK. I'm not sure what in NAV updates could cause this problem unless they updated their drivers as well as their definitions. If you do not have Zone Alarm installed, then follow my last suggestion of installing Zone Alarm while booted in the Safe Mode. When in the Safe Mode, NAV drivers should not be running and once Zone Alarm is installed, the two programs might play nice together.

    Also check to make sure the NAV 'Worm Protection' feature is turned off. This is a firewall of sorts that will conflict with Zone Alarm.

    What's got me baffled is why the problem is specific to the one machine. I do tend to agree with you about NAV being the culprit. If the Zone Alarm installation in the Safe Mode does not work, I'd try uninstalling NAV then install Zone Alarm followed by NAV. I think the new NAV licenses permit a reinstall on the same machine without problems but you might want to check with Symantec to confirm that. The newer versions of NAV have programming that helps stop multiple installations with one license.

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