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Thread: Renewal not showing

  1. #1
    andalusian Guest

    Question Renewal not showing

    I renewed my subscription a little while ago. I noticed a small red cross on the icon in the system tray. When I clicked on the icon the overview indicated that I had no anti-virus protection. Every time I turned on my computer I got a message saying that my subscription had expired. Out of curiosity I clicked on the "renew" button which led to the same web page I had visited when I renewed and suggested I download what I had already downloaded. I kept hoping it would right itself but it has not. Today I removed ZoneAlarm and downloaded it again but the position is exactly the same.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Renewal not showing

    Exact version of ZA used? OS version? Are you connected to internet when powering up your PC?

    More information you post more likely other users here will be able to help.

    Also note that with a valid license you can contact, free of charge, the ZA technical support at the link in my signature.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    andalusian Guest

    Default Re: Renewal not showing

    Quote Originally Posted by fax View Post
    Exact version of ZA used? OS version? Are you connected to internet when powering up your PC?
    If you will be kind enough to tell me how I find these things out I shall be happy to tell you.

  4. #4
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Renewal not showing

    Suggest you contact ZoneAlarm technical Support live chat.

    Use the link in my signature

    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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