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Thread: Malware keeps restoring itself after multiple "Super Scans"

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  1. #1
    mrotz Guest

    Unhappy Malware keeps restoring itself after multiple "Super Scans"

    Hello,
    I'm using an older Dell Dimension Desktop E510, Windows XP Media Center Edition service pack 3. It has Zone Alarm Extreme Security, recently updated to version 9.3.037.000
    The last 24 hours it has tried to repair/quarantine a Trojan-Spy.Win32.SpyEyes.hte infection.
    Several "Super Scans" have quarantined the malware, however it keeps coming back on subsequent scans. Kaspersky site cannot find any information on the infection.
    Any help would be appreciated.
    Thanks,
    Maureen R.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,462

    Post Re: Malware keeps restoring itself after multiple "Super Scans"

    Please read and Follow all the Advise contained in the Quote from Guru Fax:

    Hi!

    I understand your frustration but no security tool can cover 100% of malware out there, if ZA is configured properly and with good attention from the users your system can be efficiently protected and your data kept secure without the need of piling up security tools that often help the infection to get in rather than protecting the system.

    I would suggest you read carefully this thread:
    xyz was not detected. What I should do? <== Click Here

    You should have not spend any money in fixing the PC, by following the steps in this thread:
    Malware Clean-up Guidance <== Click Here

    or by getting voluntary free support from bleepingcomputer or spywarehammer forum (links in the Guidance) you would had your system fixed. Moreover its not the first time you post here, so you should have seen the malware section here...

    TDDS malware is often embedded in fake antiviruses and fake tools, these needs to be installed with the consent of the user. So, more attention on what you install is key to keep your system clean. Also ensure forcefield virtualization is ON in your ZA Extreme to avoid drive-by-download infections.

    If your system is used by others ensure they connect with another account with limited user rights and protect ZA with a password to avoid been shutdown or uninstalled.

    Thanks,
    Fax
    GeorgeV
    ZoneAlarm® Extreme Security


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