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Thread: za10 alert: internet at risk

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  1. #1
    pok Guest

    Default za10 alert: internet at risk

    in za10 monitor there is << internet at risk>>,but I can't fix it,with fix it button.
    any help?
    Thank
    Last edited by Forum-Moderator; June 22nd, 2011 at 01:47 PM.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: za10 internet at risk

    Hi!

    sorry, probably better you try to troubleshoot your issue with official technical support at the link in my signature.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: za10 internet at risk

    Cant even begin to help.

    No OS info
    Which ZA product

    Have you click on the section that is Red to see what option is not turned on or not functioning? That is the reason for the alert.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    pdexie Guest

    Default Re: za10 internet at risk

    At the latest version it seems to works fine, but i turned protection off to test, after that i turned on the protection but it don't seems to work.
    I switched the button back to on but nothing happend.
    So internet at risk.
    Restarting the laptop, still internet at risk.
    Uninstalling an after restart laptop installing it is working fine.
    But if protection is turned off and after that turned on, the internet stay's at risk.

  5. #5
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: za10 internet at risk

    Sorry don't have any lab system here that I can reproduce that issue on.
    Sounds like a one off system specific issue.

    Cant really say what it is or whats causing the issue on your PC.

    Sorry only advise is if its not broken don't change it. Don't turn your protection off and you will be fine.


    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    dtb300 Guest

    Default Re: za10 alert: internet at risk

    I have version 10.250 and have the issue with "Internet at Risk". When I click FIX IT, it does correct the issue. But unfortunately it comes back on next reboot. Covered the issue with Tech Support and it is a known issue to be fixed in an upcoming release

  7. #7
    pok Guest

    Angry ZAISS 10.0.250 ALL problems

    Win xp - 7 (5 PC)
    The same problem
    1. always scan,every day !!!!!!
    2. And now antivirus/antispyware update:Error !!!!!!!

    clean uninstall-install but the same problems.

    FIX IT PLEASE

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: za10 alert: internet at risk

    Merged in a previous created thread. As usual you keep posting little information about the issue and exact version of ZA used.

    As already suggested please troubleshoot the issue with the ZA technical support. The scan has been fixed in version 250 and there are no known issues on update errors.

    You need to report to support, most probably its a issue common to your 5 PCs, may be malware, may be a common software installed in the 5 PC?. Check what you have installed on all of them to identify the origin of the problem.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    pok Guest

    Smile Re: za10 alert: internet at risk

    Quote Originally Posted by fax View Post
    Merged in a previous created thread. As usual you keep posting little information about the issue and exact version of ZA used.

    As already suggested please troubleshoot the issue with the ZA technical support. The scan has been fixed in version 250 and there are no known issues on update errors.

    You need to report to support, most probably its a issue common to your 5 PCs, may be malware, may be a common software installed in the 5 PC?. Check what you have installed on all of them to identify the origin of the problem.

    Thanks,
    Fax
    Thanks

    but the scan problem still remain in 250 version

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: za10 alert: internet at risk

    Quote Originally Posted by pok View Post
    Thanks

    but the scan problem still remain in 250 version
    I can't replicate it here. It works perfectly fine since version 250. I have seen this on users that have not fully removed ZA and its settings before installing 250.

    If you have already tried to remove ZA, run the removal tool and install the latest version then please contact ZA technical support and report about it. This is the only way to have the issue fixed. More reports by users to official support (not here) of this problem more likely development team will look into it.

    Thanks,
    fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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