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Thread: [SOLVED] Install ZA Extreme Security in Vista 32 bits -> Uninstall and MSCONFIG

  1. #1
    rafael_atias Guest

    Default [SOLVED] Install ZA Extreme Security in Vista 32 bits -> Uninstall and MSCONFIG

    Hi
    I downloaded and installed Extreme Security in Windows Vista 32 bits. When the installation finishes, the system shows this message
    "RunDLL Error C:\Program Files\CheckPoint\Install\\VistaLib64.dll is not a valid Win32 application"
    Then I tried to launch the software but the ZA can't start.

    I chatted with many tech support agents and these are the instructions they gave me:
    • Delete the file you have downloaded, then go through the below steps.
    • Click Start -> Control Panel -> Internet Options
    • Click Delete -> Delete Temporary Internet Files
    • Security (Tab) -> Restore all zones to default level
    • Advanced (Tab) -> Restore advanced settings
    • Then try
    downloading with the below link. http://download.zonealarm.com/bin/fr...seHistory.html

    That didn't work. The system showed the error message.

    • Later they sent me a removal tool. I used it and installed the software as they said. Unfortunately, the system showed the same message
    .

    Do you have any idea about what is going on? My computer is a laptop Lenovo Thinkpad T400. My OS is Windows Vista Ultimate with SP2

    Thank you very much for any suggestions

    Rafael

  2. #2
    Join Date
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    Default Re: Install ZA Extreme Security in Vista 32 bits

    Please ensure you keep reporting to support to ensure to go through all troubleshooting steps and then possibly you will have your issue escalated to development.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Snarkley Guest

    Default Re: Install ZA Extreme Security in Vista 32 bits

    Quote Originally Posted by rafael_atias View Post
    Hi
    I downloaded and installed Extreme Security in Windows Vista 32 bits. When the installation finishes, the system shows this message
    "RunDLL Error C:\Program Files\CheckPoint\Install\\VistaLib64.dll is not a valid Win32 application"
    Then I tried to launch the software but the ZA can't start.
    I use XP and don't know much about Vista, so you can take all this with a grain of salt. Is "VistaLib64.dll" a file for the 64-bit version? i.e., is it trying to install the wrong version on your 32-bit system? Again, I don't know, just curious because it has the "64" in the filename.
    Last edited by Snarkley; June 11th, 2011 at 09:28 PM.

  4. #4
    Join Date
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    Default Re: Install ZA Extreme Security in Vista 32 bits

    Yes and also which language is your OS? The current ZA only support EN versions of the OS.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    rafael_atias Guest

    Default Re: Install ZA Extreme Security in Vista 32 bits

    The problem is solved! I chatted with a tech support agent and these are the instructions he gave me today.

    First uninstall the program by the following.
    http://download.zonealarm.com/bin/fr...load/clean.exe

    Once that is complete then go thru the following.
    1.) Click Start -> Run
    2.) Type Msconfig in the run box and click OK
    3.) Once in Msconfig, click the Startup Tab, and remove the checks from everything
    4.) Click the Service Tab, place a check in "Hide All Microsoft Services." Now remove checks from everything
    5.) Restart your computer.
    6.) Clear your Windows temporary file cache by following the steps below:
    Go to Start -> Run
    Type %temp% and click OK
    Select all of these files and delete them
    Empty your recycle bin
    7.) Download your ZoneAlarm as a saved installation file to your desktop.
    8.) Click on your saved installation file and follow the instructions through to re-install the software.
    9.) If the program is working, go back into Msconfig and place checks back in five or so at a time and restart, so you can narrow down what is causing the conflict.

    I have to do the last step. I don't know yet which program caused the conflict.

  6. #6
    Join Date
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    Default Re: Install ZA Extreme Security in Vista 32 bits

    Thank you very much for reporting back how you resolved the issue.
    Since the issue is resolved I am closing this thread. PM me in case you need to post addittional info.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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